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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our cloud-based, enterprise-level appointment scheduling and visitor management platform combines on-location and digital channels. It provides self-service booking and curbside pick up, online and physical queuing as well as callback requests, wait time tracking, virtual meeting support, and contact center integration. This personalized experience, whether in person or digitally enhances client engagement, increases revenue generating opportunities and balances workforce staffing. It also provides key insights that organizations can't capture using their CRMs or calendars. We are the frictionless layer that sits on top of all those technology pieces, allowing for meaningful connections through a simpler engagement process.

Description

JRNI is a platform that allows you to schedule and manage personalized experiences at scale. JRNI offers apps that facilitate appointments, virtual queueing, and events. It also provides industry-leading analytics. JRNI allows businesses to offer remote and in-person experiences which increase revenue, profitability and efficiency, build customer relations, and improve customer satisfaction. JRNI's platform allows businesses to shift from selling products to creating unique experiences by scheduling and managing personal services. JRNI is used by industry leaders such as Urban Outfitters, Visions Credit Union, and U.S Bank to deliver personalized experiences at scale. Visit us at https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.jrni.com

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Salesforce Yes 
Twilio Yes 
Zoom Yes 
Cisco Webex Yes 
Confer With No 
Facebook Yes 
Gmail Yes 
Google Calendar Yes 
Google Hangouts Yes 
Mercaux No 
Postmark Yes 
Radius8 Welcomer No 
SendGrid No 
iCalendar No 

Integrations

Google Analytics Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Salesforce Yes 
Twilio Yes 
Zoom Yes 
Cisco Webex No 
Confer With Yes 
Facebook No 
Gmail No 
Google Calendar No 
Google Hangouts No 
Mercaux Yes 
Postmark No 
Radius8 Welcomer Yes 
SendGrid Yes 
iCalendar Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Quotes upon request. There are a number of elements that comprise pricing including users, locations, integrations etc.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Coconut Software Corporation

Founded

2007

Country

Canada

Website

www.coconutsoftware.com

Vendor Details

Company Name

JRNI

Founded

2009

Country

United Kingdom

Website

www.jrni.com

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database Yes 
Group Scheduling Yes 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments Yes 
Recurring Appointments Yes 
Room Booking Management Yes 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management No 
ID Scan No 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List Yes 

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database No 
Group Scheduling Yes 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments No 
Recurring Appointments Yes 
Room Booking Management No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools No 
Contactless Yes 
Customer Surveys No 
Dashboard No 
For Banks Yes 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail Yes 
SMS Marketing No 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Scheduling

Alerts/Notifications Yes 
Appointment Scheduling Yes 
Automated Scheduling Yes 
Calendar Management Yes 
Class Scheduling Yes 
Employee Scheduling Yes 
Facility Scheduling Yes 
Group Scheduling Yes 
Interview Scheduling Yes 
Meeting Room Booking No 
Multi-Location Yes 
Online Scheduling Yes 
Payment Processing Yes 
Real-time Scheduling Yes 
Reservations No 
Resource Scheduling Yes 
Room Booking Management No 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management No 
ID Scan No 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List Yes 

Alternatives

Alternatives

Coconut Software Reviews

Coconut Software

Coconut Software Corporation