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Description
Introducing a comprehensive portal that unifies service desk ticketing, asset management, task scheduling, and monitoring capabilities. This solution addresses every aspect of IT system management and adheres closely to ITIL guidelines. It is an economical choice suitable for organizations of any scale, offered in both Private Cloud and On-Premise configurations. Each client benefits from a dedicated virtual server hosting a private instance in their preferred location, ensuring complete isolation of all elements including the portal, database, and system. Maintenance windows are arranged by mutual consent, allowing for software updates to be timed appropriately, and clients have the option to postpone or skip maintenance periods if they do not wish to disrupt their operations. This platform provides everything necessary within a single ITSM software solution. The Cockpit IT Service Manager consolidates all key IT tools into a single product, boasting an extensive array of features such as an intuitive Service Desk, IT Asset Management, and a robust Monitoring System, along with additional user-friendly tools for assessing and enhancing IT performance. Furthermore, it ensures that users can efficiently manage their IT resources while improving overall productivity.
Description
OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need.
IMPLEMENTATION BENEFITS
OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes.
- Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic.
Access the system from any web browser. You can also design all user interface components yourself.
MULTIPLE CONFIGURATIONS
The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.
API Access
Has API
API Access
Has API
Integrations
Jira
Redmine
Pricing Details
€39 per operator per month
Free Trial
Free Version
Pricing Details
$7/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cockpit ITSM
Founded
2005
Country
France
Website
www.cockpit-itsm.com
Vendor Details
Company Name
Infonet Projekt SA
Founded
1995
Country
Poland
Website
www.oxari.com
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Mobile Device Management (MDM)
Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal