Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing a self-hosted, headless, and API-driven content management system that grants you full control over your data, ensuring it remains exclusively yours. We are proud to present Cockpit, our open-source solution that we wish to share with the community. Designed with an intuitive interface and user experience, Cockpit makes it enjoyable to oversee your content management. This platform shines when you require a versatile content architecture without restrictions on how to utilize your data. It is an ideal choice for projects needing to support various devices or when a content management interface for static site generators is necessary. You can create distinctive applications and seamlessly integrate them with content from Cockpit. Installation is straightforward and can be completed in under a minute, enabling you to launch your next project effortlessly. Cockpit offers a simple yet robust headless CMS built around an API-first approach with a focus on JSON content. Whether you opt for SQLite or MongoDB, the choice is yours; Cockpit is suitable for both quick, straightforward projects and larger endeavors that demand the flexibility of MongoDB. Enjoy the freedom to craft your applications exactly as you envision with Cockpit.
Description
Introducing a comprehensive agent cockpit equipped with voice capabilities, omnichannel solutions, and complete customer profiles. Its seamless integration is facilitated by straightforward plug-ins suitable for both custom and legacy CRM systems, as well as other productivity applications. An always-on agent BOT is available to assist users in navigating processes and utilizing the appropriate tools. This platform features a centralized database that meticulously tracks every phase of the customer journey, including detailed profiles and cross-channel histories, which are readily accessible in real time for agents and supervisors. Additionally, a robust reporting tool is provided to analyze all relevant key performance indicators. The AI-driven chatBOT offers full oversight of automated conversational processes across various channels. With millions of users engaging each month, this solution enhances both customer interactions and agent workflows. Furthermore, integrating WhatsApp support streamlines your sales and customer service efforts, allowing millions to reach out through web and mobile platforms. This interconnected approach not only boosts efficiency but also enriches the overall experience for both customers and agents alike.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Agentejo
Founded
2013
Country
Germany
Website
getcockpit.com
Vendor Details
Company Name
Eudata
Country
Italy
Website
eudata.com/conversational-customer-service/
Product Features
Content Management
Audio Content
No
Customizable Templates
No
Document Indexing
No
E-forms
No
Full Text Search
No
Image Editor
No
SEO Management
No
Text Editor
No
Version Control
No
Video Content
No
Website Management
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No