Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cobrowse.io is an innovative co-browsing solution aimed at improving customer support by enabling agents to engage with clients' web or mobile experiences in real time. This live screen-sharing capability allows agents to navigate customers through intricate tasks, resolve issues, and provide precise answers to inquiries. The platform seamlessly integrates with various customer service tools and prioritizes privacy, incorporating features like automatic redaction to maintain data security. By utilizing Cobrowse.io, businesses can enhance agent productivity, shorten resolution times, and elevate customer satisfaction through more tailored and impactful interactions. Ultimately, this approach fosters a stronger connection between customers and support agents.
Description
You can now instantly see what your users see and help them to get onboard.
Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support.
1. You can see what your user sees in one click.
2. Scroll and click with YOUR mouse on THEIR screen.
3. You can do this immediately via live chat or by calling them.
Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.
API Access
Has API
No
API Access
Has API
No
Integrations
Intercom
Yes
Salesforce
Yes
Zendesk
Yes
Freshchat
No
Freshdesk
Yes
Genesys Cloud CX
Yes
LiveChat
No
Totality
Yes
WhosOn
No
Integrations
Intercom
Yes
Salesforce
Yes
Zendesk
Yes
Freshchat
Yes
Freshdesk
No
Genesys Cloud CX
No
LiveChat
Yes
Totality
No
WhosOn
Yes
Pricing Details
$18 per month
Free Trial
No
Free Version
Yes
Pricing Details
$18 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cobrowse.io
Founded
2018
Country
United States
Website
cobrowse.io
Vendor Details
Company Name
Upscope
Founded
2016
Country
United Kingdom
Website
upscope.io
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
No
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
No
Presenter Control Management
No
Remote Control
No
Screen Capture
No
Screen Mirroring
No
Screen Recording
No