Average Ratings 0 Ratings
Average Ratings 229 Ratings
Description
Cobrowse.io is an innovative co-browsing solution aimed at improving customer support by enabling agents to engage with clients' web or mobile experiences in real time. This live screen-sharing capability allows agents to navigate customers through intricate tasks, resolve issues, and provide precise answers to inquiries. The platform seamlessly integrates with various customer service tools and prioritizes privacy, incorporating features like automatic redaction to maintain data security. By utilizing Cobrowse.io, businesses can enhance agent productivity, shorten resolution times, and elevate customer satisfaction through more tailored and impactful interactions. Ultimately, this approach fosters a stronger connection between customers and support agents.
Description
CrankWheel allows you to share your screen while on a call. This makes it easy to create engaging presentations. You can send a link via email or SMS to the viewer and they will be able to view it in any browser on any device. CrankWheel was designed for simplicity and can be shared with customers to facilitate business deals.
CrankWheel can be used to complement calls from insurance agents, mortgage advisors and solar advisors as well as educators and customer support specialists.
CrankWheel is easy to integrate with websites and allows users to add a Demo button to receive quick notifications. We can show you if they are paying attention. Our Chrome Extension has enabled over 50,000 users to share their screens with prospects, regardless of their technical skills or device choice. CrankWheel can be used on old browsers and obscure devices, even with poor network connections. It works on Mac, Android, iOS, Blackberries, Internet Explorer, and Android.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Salesforce
Yes
Freshdesk
Yes
Genesys Cloud CX
Yes
GoHighLevel
No
Google Chrome
No
HubSpot CRM
No
Insites
No
Intercom
Yes
Less Annoying CRM
No
Microsoft Edge
No
Integrations
Salesforce
Yes
Freshdesk
No
Genesys Cloud CX
No
GoHighLevel
Yes
Google Chrome
Yes
HubSpot CRM
Yes
Insites
Yes
Intercom
No
Less Annoying CRM
Yes
Microsoft Edge
Yes
Pricing Details
$18 per month
Free Trial
No
Free Version
Yes
Pricing Details
$15/month
Free for limited use. Starting price $29/month or $180/year for individuals, $99 for teams.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cobrowse.io
Founded
2018
Country
United States
Website
cobrowse.io
Vendor Details
Company Name
CrankWheel
Founded
2015
Country
Iceland
Website
crankwheel.com
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Customer Success
Account Alerts
Yes
Account Management
No
Communication Management
No
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Inside Sales
Auto-Dialing
No
Call List Management
No
Call Recording
Yes
Campaign Management
No
Dashboard
Yes
Data Management
No
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
No
Performance Management
Yes
Presentation
3D Objects
No
Animations & Transitions
No
Audio Content
No
Collaboration Tools
Yes
Content Library
No
Customizable Templates
No
Media Library
No
Offline Editing
No
Offline Presenting
No
Screen Sharing
Yes
Search/Filter
Yes
Templates
No
Video Content
Yes
Remote Work
Collaboration
Yes
Credential Management
No
Electronic Signature
Yes
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
Yes
Remote Support
Yes
Screen Sharing
Yes
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
Yes
Web Conferencing
Yes
Sales Acceleration
CPQ
No
Campaign Management
No
Dialer
No
Email Sequencing
No
Email Templates
No
Email Tracking
No
List Building
No
Meeting Scheduler
Yes
Predictive Analytics
No
Reporting
Yes
Sales Gamification
Yes
Sales Intelligence
No
Sales Workflow Management
No
Sales Enablement
Collaboration
Yes
Contact Management
Yes
Content Management
No
Document Management
No
Goals / Quota Management
No
Lead Management
Yes
Meeting Management
Yes
Performance Management
No
Presentation Management
Yes
Proposal Management
No
Territory Management
No
Training Management
Yes
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
No
Presenter Control Management
Yes
Remote Control
Yes
Screen Capture
Yes
Screen Mirroring
Yes
Screen Recording
Yes
