Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Coalesce360 provides a solution for businesses seeking to consolidate various tools such as CRM, PSA, help desk, reporting, and change tracking into a single cohesive platform for their operations. Designed specifically for B2B teams, it ensures comprehensive visibility across areas like sales, service delivery, customer engagement, support tickets, analytics, and governance of production changes. This integrated approach enables leadership to maintain a streamlined overview of processes from initial opportunity through to delivery and ongoing support, ultimately enhancing operational efficiency and decision-making. By utilizing Coalesce360, organizations can improve collaboration and reduce the complexity of managing multiple systems.
Description
Your primary goal in this industry is to generate revenue while delivering exceptional IT services. However, many help desk solutions can hinder profitability by overwhelming engineers with unnecessary tasks. N-able MSP Manager™ disrupts this cycle by allowing you to focus on the essential aspects without drowning in trivial details. This software empowers you to deliver value that maintains client loyalty while centralizing all your customer information within a single IT service management platform. Enhance convenience for your clients through a customizable customer portal that reflects your brand. Monitor your business's performance with intuitive dashboards and reports, and efficiently resolve issues on-site using the MSP Manager mobile application. Streamline operations with swift scheduling options and capture vital information through a simplified ticketing process that gets you back to your core work quickly. Every minute an engineer spends on non-billable tasks inflates operational costs, and over time, these expenses can accumulate significantly, affecting your bottom line. By optimizing your workflow with MSP Manager, you can reclaim those lost hours and drive profitability. Ultimately, investing in the right tools can transform your business efficiency and client satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Backup Radar
No
ESET PROTECT
No
Halo Service Desk
No
HaloITSM
No
IT Portal
No
N‑able N-sight RMM
No
QuickBooks Online
No
QuickBooks Online Advanced
No
Xero
No
Integrations
Backup Radar
Yes
ESET PROTECT
Yes
Halo Service Desk
Yes
HaloITSM
Yes
IT Portal
Yes
N‑able N-sight RMM
Yes
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Xero
Yes
Pricing Details
$17/month/user
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Coalesce360
Founded
2025
Country
United States
Website
coalesce360.solutions
Vendor Details
Company Name
N-able
Founded
2014
Country
United States
Website
www.n-able.com/products/msp-manager
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Professional Services Automation
Billing & Invoicing
No
CRM
No
Client Portal
No
Collaboration Tools
No
Document Management
No
Portfolio Management
No
Project Management
No
Proposal Generation
No
Quote Management
No
Resource Management
No
Time & Expense Tracking
No
Product Features
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
No
Scheduling
Yes
Task Management
Yes
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Professional Services Automation
Billing & Invoicing
Yes
CRM
No
Client Portal
Yes
Collaboration Tools
Yes
Document Management
No
Portfolio Management
No
Project Management
No
Proposal Generation
No
Quote Management
No
Resource Management
Yes
Time & Expense Tracking
Yes