Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Copilot.live helps businesses automate lead capture, support, and more with AI-driven, personalized interactions. Ideal startups & enterprises in ecommerce, SaaS, education, service teams, and more.
With Copilot.live, you can automate key customer journeys such as:
- Lead capture and qualification
- Demo and meeting scheduling
- Multilingual customer support
- Order tracking and status updates
- FAQ and knowledge base assistance
Description
Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Zendesk
Yes
Amazon Connect
No
Bland AI
No
Calendly
Yes
CallMiner Eureka
No
Cartesia Sonic
No
Cresta
No
Daily
No
Figma
Yes
Gryphon ONE
No
Integrations
Zendesk
Yes
Amazon Connect
Yes
Bland AI
Yes
Calendly
No
CallMiner Eureka
Yes
Cartesia Sonic
Yes
Cresta
Yes
Daily
Yes
Figma
No
Gryphon ONE
Yes
Pricing Details
$0 per month
Growth Plan- $59/month
Business Plan- $129/month
Enteprise Plan- Custom pricing
Business Plan- $129/month
Enteprise Plan- Custom pricing
Free Trial
No
Free Version
No
Pricing Details
$0.0060 per agent minutes
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Copilot.live by Fynd
Founded
2023
Country
India
Website
www.copilot.live/
Vendor Details
Company Name
Operata
Founded
2017
Country
United States
Website
operata.com
Product Features
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No