Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Copilot.live helps businesses automate lead capture, support, and more with AI-driven, personalized interactions. Ideal startups & enterprises in ecommerce, SaaS, education, service teams, and more.
With Copilot.live, you can automate key customer journeys such as:
- Lead capture and qualification
- Demo and meeting scheduling
- Multilingual customer support
- Order tracking and status updates
- FAQ and knowledge base assistance
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Slack
Yes
Trello
Yes
Zendesk
Yes
Amazon Connect
No
Asset Panda
No
BitLocker
No
ChatGPT
Yes
Cherwell HR Service Management
No
Cherwell Software
No
Confluence
No
Integrations
Slack
Yes
Trello
Yes
Zendesk
Yes
Amazon Connect
Yes
Asset Panda
Yes
BitLocker
Yes
ChatGPT
No
Cherwell HR Service Management
Yes
Cherwell Software
Yes
Confluence
Yes
Pricing Details
$0 per month
Growth Plan- $59/month
Business Plan- $129/month
Enteprise Plan- Custom pricing
Business Plan- $129/month
Enteprise Plan- Custom pricing
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Copilot.live by Fynd
Founded
2023
Country
India
Website
www.copilot.live/
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot