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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Copilot.live helps businesses automate lead capture, support, and more with AI-driven, personalized interactions. Ideal startups & enterprises in ecommerce, SaaS, education, service teams, and more. With Copilot.live, you can automate key customer journeys such as: - Lead capture and qualification - Demo and meeting scheduling - Multilingual customer support - Order tracking and status updates - FAQ and knowledge base assistance

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Trello Yes 
Zendesk Yes 
Amazon Connect No 
Asset Panda No 
BitLocker No 
ChatGPT Yes 
Cherwell HR Service Management No 
Cherwell Software No 
Confluence No 
GitHub No 
Gmail Yes 
Ivanti Application Control No 
Jira Service Management No 
Microsoft 365 No 
MySQL Yes 
PagerDuty No 
Ping Identity No 
ServiceNow No 
Sketch Yes 

Integrations

Slack Yes 
Trello Yes 
Zendesk Yes 
Amazon Connect Yes 
Asset Panda Yes 
BitLocker Yes 
ChatGPT No 
Cherwell HR Service Management Yes 
Cherwell Software Yes 
Confluence Yes 
GitHub Yes 
Gmail No 
Ivanti Application Control Yes 
Jira Service Management Yes 
Microsoft 365 Yes 
MySQL No 
PagerDuty Yes 
Ping Identity Yes 
ServiceNow Yes 
Sketch No 

Pricing Details

$0 per month
Growth Plan- $59/month
Business Plan- $129/month
Enteprise Plan- Custom pricing
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Copilot.live by Fynd

Founded

2023

Country

India

Website

www.copilot.live/

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Alternatives

Alternatives