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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In today's fast-paced digital landscape, IT must prioritize speed, agility, and a service-oriented approach, effectively managing and governing services within intricate hybrid IT frameworks. Cloudsoft AMP stands out as a robust automation tool that enables you to orchestrate and oversee your essential IT services seamlessly across these complex environments. By integrating with your top-tier tools, AMP operates on a large scale, serving as a unified control interface for the various technologies you oversee, while also anticipating, monitoring, and swiftly addressing any issues that arise. Organizations handling extensive IT services and applications within multifaceted hybrid IT setups can greatly benefit from AMP’s capabilities. Furthermore, AMP fosters collaboration between Product/DevOps and Infrastructure & Operations teams, revolutionizing service delivery through the safe brokering and governance of IT services. By adopting an 'as-code' methodology, Infrastructure & Operations teams can enhance their practices, leading to greater agility and efficiency in their operations. This transformation not only streamlines processes but also empowers teams to adapt quickly to evolving technological demands.

Description

IMsupporting is a hybrid AI live chat platform built for organisations that need fast, reliable and secure digital support. It blends human operators with AI-driven automation, enabling the system to handle FAQs, triage, workflow steps and data capture before escalating to a human instantly when required. IMsupporting includes a RAG-based knowledge engine that ingests PDFs, documents and internal content, allowing the AI to answer queries using verified data. The platform features multi-tenant isolation, a customisable chat widget, operator dashboards and real-time analytics covering volume, performance and usage. All data is processed and stored in UK datacentres with full GDPR compliance. Designed for councils, emergency services, public-sector teams and private companies, IMsupporting provides a stable, scalable and secure solution for modernising customer engagement while reducing operational load through intelligent automation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Google Cloud Platform Yes 
Microsoft Azure Yes 
Shopify No 
Weebly No 
WordPress No 

Integrations

Amazon Web Services (AWS) No 
Google Cloud Platform No 
Microsoft Azure No 
Shopify Yes 
Weebly Yes 
WordPress Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

£49.99
From £49.99 Per Month with Hybrid AI
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cloudsoft Corporation

Founded

2009

Country

Scotland

Website

cloudsoft.io

Vendor Details

Company Name

IMsupporting

Founded

2015

Country

United Kingdom

Website

imsupporting.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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