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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CloudSignals provides continuous monitoring of your Internet connection across all properties, operating around the clock and notifying you immediately if a disruption occurs. By staying proactive, you can address issues before your users are even aware of them. In today's world, our dependence on the Internet has reached unprecedented levels. WiFi is essential not only for casual browsing but also for vital services like security systems, business functions, lock boxes, environmental sensors, thermostats, streaming devices, audio systems, and telecommunication setups. Therefore, a dependable Internet connection has transformed from a luxury into a necessity. Internet connectivity issues consistently rank among the leading causes of guest dissatisfaction. By resolving problems proactively, you can prevent guests from experiencing any inconvenience. With enhanced insights, both you and your team will be able to minimize the time spent troubleshooting. In fact, for American travelers, having Internet and WiFi access has become the most crucial amenity, surpassing traditional essentials such as television and air conditioning. This shift underscores the imperative of ensuring seamless connectivity for guest satisfaction and operational efficiency.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$1.99 per location per month
Free Trial No 
Free Version Yes 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cloudinfocom

Country

United States

Website

www.cloudsignals.io

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard No 
Key Performance Indicators No 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

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