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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Palo Alto Networks offers a cutting-edge, app-defined SD-WAN solution that enhances cloud-driven branches while significantly lowering WAN expenses for enterprises. By utilizing artificial intelligence for IT operations (AIOps) and machine learning techniques, businesses can automate repetitive network tasks and achieve a remarkable 99% reduction in network trouble tickets. Transition outdated routers to smart, streamlined appliances within branches, and incorporate integrated 5G and Zero Touch Provisioning features to simplify the provisioning process, minimizing the need for labor-intensive manual interventions. Our Cloud-Delivered Security Services provide top-tier security for branch locations, harnessing machine learning to deliver effective threat prevention. Experience the most comprehensive SASE solution that seamlessly combines security with SD-WAN, allowing for the effortless integration of additional services through the CloudBlades API platform, ensuring your network remains robust and adaptable to evolving demands. This holistic approach not only optimizes performance but also enhances the overall security posture of your enterprise.

Description

Welcome to the hub of a versatile open source trouble ticket system. You can implement this CGI script on your website to manage everything from bug tracking and customer support to project oversight and task management. Submitting a trouble ticket has never been simpler, as it can be done through a straightforward web form. The help desk software efficiently assigns a unique identifier to each service request and securely stores it in the database. This solution is designed for scalability; you can start with a simple text database and seamlessly upgrade to robust MySQL or Microsoft SQL Server as your requirements expand. In today's fast-paced environment, a mere "thank you for your interest" is insufficient. Reassure your customers that you have a well-defined workflow in place, ensuring that no inquiry is overlooked. The Trouble Ticket Express software generates clear, step-by-step instructions for submitting follow-up messages and tracking the progress of tickets. Furthermore, it sends out email notifications to all service operators, alerting them to new customer inquiries and ensuring prompt responses. With this system, you can enhance your customer support experience while maintaining organization and efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cylera Platform Yes 
SaaSify Yes 

Integrations

Cylera Platform No 
SaaSify No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Palo Alto Networks

Country

United States

Website

www.paloaltonetworks.com/cloudgenix

Vendor Details

Company Name

Rush Project

Website

www.troubleticketexpress.com

Product Features

SD-WAN

Application Delivery Control Yes 
Centralized Orchestration Yes 
Dynamic Path Selection Yes 
Multi-Cloud Management Yes 
Policy-based Management Yes 
VPN Yes 
WAN Optimization Yes 
Zero-Touch Provisioning Yes 

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management No 

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