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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

What is CloudFuze? CloudFuze is a comprehensive cloud migration solutions provider, trusted by enterprises, SMBs, and MSPs alike to securely and efficiently migrate users, files, folders, emails, chat messages, hyperlinks, cloud tenants, and more across 40+ supported cloud platforms. CloudFuze is an industry leader in cloud migrations to Google Workspace and Microsoft 365. Here are the supported migration paths in CloudFuze Migrate: Migrations to Google Workspace Box to Google Workspace Dropbox to Google Workspace Egnyte to Google Workspace ShareFile to Google Workspace Microsoft 365 to Google Workspace Slack to Google Workspace Meta Workplace to Google Workspace FTP to Google Workspace File Shares/NFS to Google Workspace Migrations to Microsoft 365 Box to Microsoft 365 Dropbox to Microsoft 365 Egnyte to Microsoft 365 ShareFile to Microsoft 365 Google Workspace to Microsoft 365 Slack to Microsoft 365 Whether transitioning to a modern productivity suite, consolidating cloud storage, or enabling M&A integrations, CloudFuze helps organizations accelerate their digital and AI transformation to the cloud platform of their choice, securely, efficiently, and with zero disruption. CloudFuze Manage gives IT teams full visibility and governance over every SaaS app, AI tool, and agent in their organization. Discover sanctioned and unsanctioned apps, govern AI adoption and usage, control Shadow IT and Shadow AI, enforce governance policies across user lifecycles, and optimize license spending, all from a single dashboard. Reduce SaaS spend by up to 30%. Together, CloudFuze helps enterprises migrate to the cloud and stay in control once they're there.

Description

FuzeDigital, located in Seattle, Washington, offers a versatile cloud-based software solution that enables staff, customers, members, partners, and other key stakeholders to receive consistent, insightful, accurate, and timely answers while also facilitating feedback across multiple channels on any device. Our innovative knowledge sharing and support platform features various modules, including Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration, and more, allowing for tailored support for all stakeholders through a single, cohesive, and highly customizable solution. Users can choose to pay only for the features they need and can host the software on our servers, platforms like Amazon's AWS, or their own infrastructure. Elevate your support capabilities, as providing consistent, precise, and prompt assistance around the clock on all channels and devices has become essential for maintaining competitiveness in today’s market. Recent research indicates that over 75% of users expect this level of service, with many accessing it via their smartphones, underscoring the importance of meeting these demands. By leveraging our platform, businesses can ensure they not only meet but exceed customer expectations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Box Yes 
Dropbox Yes 
Egnyte Yes 
Gmail Yes 
Google Chat Yes 
Google Drive Yes 
Microsoft 365 Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
ShareFile Yes 
Slack Yes 
Tenant Yes 

Integrations

Box No 
Dropbox No 
Egnyte No 
Gmail No 
Google Chat No 
Google Drive No 
Microsoft 365 No 
Microsoft OneDrive No 
Microsoft Outlook No 
Microsoft SharePoint No 
Microsoft Teams No 
ShareFile No 
Slack No 
Tenant No 

Pricing Details

Users can get a custom quote.
Free Trial Yes 
Free Version No 

Pricing Details

$500 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CloudFuze

Founded

2012

Country

United States

Website

www.cloudfuze.com

Vendor Details

Company Name

FuzeDigital

Founded

2002

Country

United States

Website

www.fuzedigital.com

Product Features

File Sync

Audit Trail No 
Backup and Recovery No 
Conflict Detection No 
Real Time Synchronization No 
Remote Synchronization No 
Synchronization Scheduling No 
Two-Way Synchronization No 

Managed File Transfer (MFT)

API Integration No 
Authentication / Auditing No 
Compression No 
Data Sharing No 
Data Transmission Protocol Integration No 
Database Management No 
Encryption Support No 
Fail-Over / Load Balancing No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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