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Average Ratings 7 Ratings
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Description
Service assurance is a key goal for digital-first businesses. It has become the lifeblood of their business applications. These applications are becoming more complex due to the advent of 5G, edge, and containerized cloud-native infrastructures. RDAF consolidates disparate data sources and converges on the root cause using dynamic AI/ML pipelines. Then, intelligent automation is used to remediate. Data-driven companies should evaluate, assess, and implement RDAF to speed innovation, reduce time to value, meet SLAs, and provide exceptional customer experiences.
Description
ITOC360: A Cutting-Edge AI-Driven Incident Management Solution
ITOC360 is an innovative AI-driven incident management solution designed to assist IT and operations teams in quickly identifying, routing, and resolving incidents while minimizing manual intervention and reducing the likelihood of overlooked alerts.
Functionality of ITOC360
This platform consolidates alerts from your entire monitoring framework, employing artificial intelligence to filter out distractions, correlate related events, and pinpoint issues that warrant human involvement. Upon detecting a genuine incident, ITOC360 automatically initiates the appropriate response by notifying relevant personnel through their chosen communication methods, executing predefined runbooks, and escalating situations in accordance with established policies. Additionally, this capability streamlines incident response, enabling teams to focus on critical tasks and enhancing overall operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
ServiceNow
Yes
AWS Marketplace
Yes
Amazon CloudWatch
No
Datadog
No
Dynatrace
No
GitLab
No
Grafana Cloud
No
Jira Align
No
Linear
No
Microsoft Teams
No
Integrations
ServiceNow
Yes
AWS Marketplace
No
Amazon CloudWatch
Yes
Datadog
Yes
Dynatrace
Yes
GitLab
Yes
Grafana Cloud
Yes
Jira Align
Yes
Linear
Yes
Microsoft Teams
Yes
Pricing Details
$0.03/GB
Free Trial
Yes
Free Version
No
Pricing Details
$12/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CloudFabrix Software
Founded
2015
Country
United States, United Kingdom and India
Website
www.cloudfabrix.com
Vendor Details
Company Name
ITOC360
Founded
2019
Country
United States
Website
www.itoc360.com
Product Features
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
Yes
Configuration Management
No
Contract/License Management
No
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
No
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
Yes
Real Time Analytics
Yes
Resource Management
Yes
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes
Server Management
CPU Monitoring
Yes
Credential Management
Yes
Database Servers
Yes
Email Monitoring
Yes
Event Logs
Yes
History Tracking
Yes
Patch Management
Yes
Scheduling
Yes
User Activity Monitoring
Yes
Virtual Machine Monitoring
Yes
Website Monitoring
Availability Testing
Yes
Event Logs
Yes
Event-Based Notifications
Yes
FTP Monitoring
Yes
Mail Server Monitoring
Yes
Maintenance Scheduling
Yes
Performance Metrics
Yes
Real Time Monitoring
Yes
Transaction Monitoring
Yes
Uptime Reporting
Yes
Product Features
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
Yes
Disaster Recovery
Yes
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
Yes
Root-Cause Diagnosis
Yes
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes
