Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CloudFX empowers IT departments to provide a seamless, platform-centric IT-as-a-Service experience for end-users. In order to boost employee efficiency and enhance customer satisfaction, organizations must ensure a cohesive experience for both staff and clients. This approach fosters business agility and innovation, underscoring the necessity for IT to adopt a platform-based model that avoids the constraints of vendor lock-in. The CloudFX platform is designed with open standards and state-of-the-art technologies, offering self-service catalogs to minimize cloud sprawl and shadow IT issues. It features advanced billing and analytics capabilities that analyze, aggregate, and optimize costs while ensuring better governance and compliance through improved policies. Additionally, it streamlines the procurement process for IT products and services, provides diverse options for vendor-neutral IT solutions, and automates the management and tracking of orders. Furthermore, the platform supports unified SaaS personalization and management, along with SaaSOps for effective SaaS service oversight. Ultimately, CloudFX equips organizations with the tools necessary to thrive in a rapidly evolving digital landscape.
Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Ansible
Yes
Cisco Meraki
Yes
Docker
Yes
Google Cloud Platform
Yes
IBM Apptio
Yes
Kubernetes
Yes
Microsoft 365
Yes
Microsoft Dynamics 365
Yes
Prometheus
Yes
Integrations
Amazon Web Services (AWS)
No
Ansible
No
Cisco Meraki
No
Docker
No
Google Cloud Platform
No
IBM Apptio
No
Kubernetes
No
Microsoft 365
No
Microsoft Dynamics 365
No
Prometheus
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49 user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CloudFX
Founded
2009
Country
Singapore
Website
cloudfx.com
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Product Features
Cloud Management
Access Control
No
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
SaaS Management
License Management
No
Onboarding
No
Renewal Management
No
SaaS Operations Management
No
Shadow IT Detection
No
Spend Management
No
Subscription Management
No
Usage Tracking / Analytics
No
Vendor Management
No
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes