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Description
CoverIT is an adaptable, API-centric IT lifecycle management solution crafted to effortlessly integrate with your current software and vendor platforms. This platform comprises three essential applications: ContractHub, which facilitates centralized oversight of OEM and TPM contracts along with automated reminders for renewals; ServiceHub, designed for real-time management of tickets, live messaging notifications, and comprehensive workflows for work orders; and QuoteHub, which streamlines and enhances the accuracy of quote generation, offering optional white-labeling to reinforce your brand identity across all user interfaces. Each module features robust enterprise-level capabilities, such as single sign-on, user personalization, multi-tenancy, integration across applications, standalone implementation, and extensive REST APIs. By providing a unified view of contract lifecycles, ticket service level agreements, and quoting statuses, CoverIT eradicates the chaos of spreadsheets while also allowing for tailored tracking of asset details, efficient resource allocation, and secure reconciliation of OEM Smart Net statuses. Furthermore, this platform empowers organizations to enhance their operational efficiency and maintain control over their IT assets effectively.
Description
Franexis serves as a comprehensive multi-tenant operations platform tailored specifically for franchise systems focused on field operations. By providing franchisors with a unified view across all locations, it offers features such as network dashboards, key performance indicators, forecast analytics, and version-controlled royalty rules that incorporate automatic accrual and statements. Additionally, it includes compliance programs like a contract repository, document requirements, audits, and corrective action tracking alongside brand-standard catalogs and pricing lists. Franchisee locations are equipped with essential tools to manage daily operations, including a CRM for lead intake (featuring insurance FNOL capture), the capability to generate quotes with branded PDFs, and a dispatch board paired with field service management. They can also create work orders with labor timers and checklists, manage drying logs, track inventory and equipment through barcode scanning and custody documentation, and handle invoicing and royalty statements seamlessly. Field technicians benefit from a mobile app that enables them to update job status, utilize timers, and provide photo documentation, all while maintaining functionality in low-signal areas. Each franchisee's data is securely isolated at the database level, complemented by six predefined user roles and time-based one-time password multi-factor authentication for enhanced security. This robust platform not only streamlines operations but also fosters a collaborative environment among franchisees and franchisors, driving overall success in franchise management.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Arista Networks
Yes
Cisco CX Cloud
Yes
Dell EMC Avamar
Yes
F5 BIG-IP
Yes
HP-UX
Yes
Juniper Network as a Service (NaaS)
Yes
Lenovo Capacity Planner
Yes
Oracle Cloud Infrastructure
Yes
Palo Alto ATP
Yes
Integrations
Arista Networks
No
Cisco CX Cloud
No
Dell EMC Avamar
No
F5 BIG-IP
No
HP-UX
No
Juniper Network as a Service (NaaS)
No
Lenovo Capacity Planner
No
Oracle Cloud Infrastructure
No
Palo Alto ATP
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Contact vendor (quote)
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CloudCover
Founded
2006
Country
United States
Website
www.cloudcover.it/products/
Vendor Details
Company Name
TetraCore
Country
United States
Website
franexis.com
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
Maintenance Management
Asset Tracking
No
Billing & Invoicing
No
Calibration Management
No
Dispatch Management
No
Inventory Control
No
Inventory Management
No
Key & Lock Management
No
Mobile Access
No
Planning Calendar
No
Predictive Maintenance
No
Preventive Maintenance
No
Purchasing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Product Features
Franchise Management
Appointment Scheduling
No
Automatic Re-ordering
No
CRM
No
Commission Management
No
Construction Tracker
No
Contract Management & Signature
No
Franchise Intranet
No
Job Scheduling
No
LMS / Training
No
Marketing
No
Onboarding
No
Online Store
No
Reputation Management
No
Website Manager
No
