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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CloudCockpit serves as a comprehensive cloud commerce and management platform tailored for Microsoft Cloud Solution Provider (CSP) partners, allowing them to streamline, manage, and enhance their entire cloud business lifecycle from a singular, cohesive system. By integrating directly with Microsoft’s Partner Center, it addresses operational functionalities that are not inherently available, such as automating the provisioning of licenses, managing subscriptions, and overseeing billing, pricing, and reconciliation tasks. This platform significantly reduces complexity by automating essential workflows, including tenant creation, license modifications, and invoice reconciliations, thereby decreasing the need for manual input and minimizing potential errors, all while ensuring precise billing aligned with detailed usage metrics. It further enhances operational and financial oversight by offering real-time insights into costs, revenues, margins, and Azure consumption, coupled with customizable dashboards, filters, and alerts that aid in monitoring expenditures, identifying irregularities, and proactively managing credit risk. With CloudCockpit, CSP partners can not only optimize their operations but also gain a competitive edge in the evolving cloud marketplace.

Description

The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
Azure Cloud Services Yes 
Microsoft Azure Yes 
Microsoft Excel Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Microsoft PowerPoint Yes 
Microsoft Teams Yes 
Microsoft Word Yes 

Integrations

Autotask PSA No 
Azure Cloud Services No 
Microsoft Azure No 
Microsoft Excel No 
Microsoft OneDrive No 
Microsoft Outlook No 
Microsoft PowerPoint No 
Microsoft Teams No 
Microsoft Word No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49 user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CloudCockpit

Founded

2016

Country

Italy

Website

cloudcockpit.com

Vendor Details

Company Name

RackNap

Founded

2016

Country

India

Website

www.racknap.com

Product Features

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management No 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval No 

Product Features

Cloud Management

Access Control Yes 
Billing & Provisioning Yes 
Capacity Analytics Yes 
Cost Management Yes 
Demand Monitoring Yes 
Multi-Cloud Management Yes 
Performance Analytics Yes 
SLA Management Yes 
Supply Monitoring Yes 
Workflow Approval Yes 

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