Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CloudCockpit serves as a comprehensive cloud commerce and management platform tailored for Microsoft Cloud Solution Provider (CSP) partners, allowing them to streamline, manage, and enhance their entire cloud business lifecycle from a singular, cohesive system. By integrating directly with Microsoft’s Partner Center, it addresses operational functionalities that are not inherently available, such as automating the provisioning of licenses, managing subscriptions, and overseeing billing, pricing, and reconciliation tasks. This platform significantly reduces complexity by automating essential workflows, including tenant creation, license modifications, and invoice reconciliations, thereby decreasing the need for manual input and minimizing potential errors, all while ensuring precise billing aligned with detailed usage metrics. It further enhances operational and financial oversight by offering real-time insights into costs, revenues, margins, and Azure consumption, coupled with customizable dashboards, filters, and alerts that aid in monitoring expenditures, identifying irregularities, and proactively managing credit risk. With CloudCockpit, CSP partners can not only optimize their operations but also gain a competitive edge in the evolving cloud marketplace.
Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
API Access
Has API
No
API Access
Has API
No
Integrations
Autotask PSA
Yes
Azure Cloud Services
Yes
Microsoft Azure
Yes
Microsoft Excel
Yes
Microsoft OneDrive
Yes
Microsoft Outlook
Yes
Microsoft PowerPoint
Yes
Microsoft Teams
Yes
Microsoft Word
Yes
Integrations
Autotask PSA
No
Azure Cloud Services
No
Microsoft Azure
No
Microsoft Excel
No
Microsoft OneDrive
No
Microsoft Outlook
No
Microsoft PowerPoint
No
Microsoft Teams
No
Microsoft Word
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49 user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CloudCockpit
Founded
2016
Country
Italy
Website
cloudcockpit.com
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Product Features
Cloud Management
Access Control
No
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes