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Description
Effortlessly design, execute, and evaluate tests with a focus on enhancing collaboration among development, testing, product, and DevOps teams, enabling them to deliver high-quality products in record time. Leverage your tests in a production environment while tracking business transactions efficiently. CloudBeat is designed for DevOps and developers alike, offering cross-region, device, and browser compatibility. It also enables comprehensive monitoring of user experience and service level agreements (SLAs), providing an in-depth performance analysis. With features such as intelligent root-cause analysis, real-time alerts, and daily updates, it supports both SaaS and on-premise deployment. This centralized continuous quality platform streamlines the creation, execution, and assessment of unit, API, integration, and end-to-end tests within a DevOps setting. Furthermore, CloudBeat integrates effortlessly with leading testing frameworks and CI tools, allowing for the execution of extensive test suites through built-in parallelization, test lab oversight, and failure analysis. Our goal is to elevate your software quality, minimize testing and development durations, and ultimately enhance customer satisfaction. By utilizing CloudBeat, teams can ensure a more efficient workflow and achieve better results.
Description
Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Appium
Yes
Bamboo
Yes
Beam AI
No
Cucumber
Yes
Cypress
Yes
Genymotion
Yes
GitHub
Yes
JUnit
Yes
Jenkins
Yes
Motileo
No
Integrations
Appium
No
Bamboo
No
Beam AI
Yes
Cucumber
No
Cypress
No
Genymotion
No
GitHub
No
JUnit
No
Jenkins
No
Motileo
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
CloudBeat
Country
United States
Website
www.cloudbeat.io
Vendor Details
Company Name
EvaluAgent
Founded
2012
Country
United Kingdom
Website
www.evaluagent.com
Product Features
Automated Testing
Hierarchical View
No
Move & Copy
No
Parameterized Testing
No
Requirements-Based Testing
No
Security Testing
No
Supports Parallel Execution
No
Test Script Reviews
No
Unicode Compliance
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
No
Scheduling
No
Skills Tracking
Yes
Time & Attendance
No
Variable Workforce
No
