Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CloudApper Desk is an innovative and cost-effective ticketing solution designed to enhance customer support and facilitate business growth. This comprehensive app optimizes customer service operations through a robust dashboard and straightforward ticket management, offering the flexibility needed to boost efficiency. To truly understand your business landscape, the ability to capture and analyze data is essential. With CloudApper Desk, you can pinpoint recurring challenges, leading to opportunities for enhancing your products and services, ultimately fortifying your business. Customer perceptions are often shaped by the quality of after-sales support; impress your clients with CloudApper Desk by tracking activities, managing ticket assignments, and enabling swift responses directly from a mobile device. Elevate the speed and effectiveness of your customer service management by utilizing CloudApper Desk’s centralized data system. This tool offers an intuitive dashboard that displays recent tickets, the latest responses, and additional relevant information, granting users a comprehensive view of their support activities. As a result, your team can work more collaboratively and effectively, ensuring that customer issues are addressed promptly and thoroughly.
Description
CloudApper Tip Management Solution connects directly to POS and your existing HCM systems to automate tip pooling and gratuity reporting. The solution completely eliminates error-prone manual spreadsheets, preventing payroll delays and compliance risks. By continuously pulling tip and time data, it processes calculations according to exact, customer-defined business rules.
Approved amounts sync natively as a paycode or counter directly to employee timecards in your UKG, Oracle, Workday, Dayforce, SAP, & other existing HCM/Payroll systems.
Core Capabilities:
Base pools on variables like hours worked, location, job type, shifts, and pay codes.
Automatically pushes payroll-ready data straight to individual timecards.
Captures cash and credit card tips automatically to eliminate dual-entry.
Logs every transaction to support IRS Form 8027 and FICA tip credits.
Computes guaranteed hourly compensation adjustments and tip credits.
API Access
Has API
No
API Access
Has API
No
Integrations
Dayforce
No
Oracle Fusion Cloud HCM
No
SAP SuccessFactors
No
UKG Pro
No
UKG Ready
No
Workday HCM
No
Integrations
Dayforce
Yes
Oracle Fusion Cloud HCM
Yes
SAP SuccessFactors
Yes
UKG Pro
Yes
UKG Ready
Yes
Workday HCM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Custom
Contact us for a detailed quote.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CloudApper
Founded
2018
Country
United States
Website
www.cloudapper.com/cloudapper-desk-ticketing-app-customer-support-complain-management/
Vendor Details
Company Name
CloudApper AI
Founded
2021
Country
United States
Website
www.cloudapper.ai/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No