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Description
With Cloud4Feed's versatile feedback collection methods, businesses can tailor the channels used for gathering customer insights based on various touchpoints, leading to an increased volume of feedback. By adjusting the frequency of feedback requests according to the processing times at these touchpoints, companies can avoid bombarding customers with too many surveys at once. Implementing validity periods for feedback submissions ensures that responses remain relevant and timely. Additionally, businesses can set up reminders for customers who have not yet provided their opinions, making the process more engaging. This enables customers to express their expectations regarding the brand or store, share their thoughts on the store's ambiance, and voice any specific requests about the products or services offered. In the automotive industry, for instance, feedback is systematically collected at multiple contact points, allowing management to act on the insights gathered effectively. Moreover, the most suitable communication channel is identified for customers who have recently received service, ensuring prompt outreach. This proactive approach not only enhances customer satisfaction but also fosters a culture of continuous improvement.
Description
Xref simplifies your talent journey, allowing you to make confident decisions that are people-focused. Save time by creating and sending a survey within 30 seconds. Feedback is presented in graphs that are easy to understand and provide actionable insights. Reduce administrative work: Surveys can easily be created and completed on any device, at any time. Let automation take care of the rest. Xref has been certified ISO27001 and GDPR compliant, so you can rest assured that your data will be kept safe and secure. Reduce the time it takes to hire top talent and secure them quickly. Xref’s automated reference-checking tool helps you make informed, compliant decisions when hiring. Want to know how to reduce attrition? Or what metrics your company excels at or could improve on? Conduct a pulse survey. Collect, analyse and measure feedback from departing staff. By collecting data consistently, you can reduce attrition over time and improve retention.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Avature
No
Bullhorn
No
Checkr
No
Greenhouse
No
HTML
Yes
LivePreso
No
QJumpers
No
Workconex
No
Integrations
Avature
Yes
Bullhorn
Yes
Checkr
Yes
Greenhouse
Yes
HTML
No
LivePreso
Yes
QJumpers
Yes
Workconex
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50.00
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cloud4Feed
Country
Turkey
Website
www.cloud4feed.com/index/listen
Vendor Details
Company Name
Xref
Founded
2009
Country
Canada
Website
www.xref.com
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
Yes
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
No
Timesheets
No
Training Management
No
Recruiting
Assessments
No
Background Screening
No
CRM
No
Interaction Tracking
Yes
Internal HR
No
Interview Management
No
Job Board Posting
Yes
Job Requisition
No
Onboarding
No
Recruiting Firms
No
Reference Checking
Yes
Resume Parsing
No
Self Service Portal
No
Reference Check
Audio References
No
Bulk Reference Request
No
Candidate Scoring
No
Completion Alerts
No
Email / Online
No
Mobile Access
No
Reminders
No
Reporting/Analytics
No
Survey Builder
No
Survey Library
No
Video References
No
