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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

With Cloud4Feed's versatile feedback collection methods, businesses can tailor the channels used for gathering customer insights based on various touchpoints, leading to an increased volume of feedback. By adjusting the frequency of feedback requests according to the processing times at these touchpoints, companies can avoid bombarding customers with too many surveys at once. Implementing validity periods for feedback submissions ensures that responses remain relevant and timely. Additionally, businesses can set up reminders for customers who have not yet provided their opinions, making the process more engaging. This enables customers to express their expectations regarding the brand or store, share their thoughts on the store's ambiance, and voice any specific requests about the products or services offered. In the automotive industry, for instance, feedback is systematically collected at multiple contact points, allowing management to act on the insights gathered effectively. Moreover, the most suitable communication channel is identified for customers who have recently received service, ensuring prompt outreach. This proactive approach not only enhances customer satisfaction but also fosters a culture of continuous improvement.

Description

A new data stream that assigns revenue to marketing channels, automates personalization of emails, and more. It's free to try for 14 days. You can get accurate and actionable information from customers when they are eager to share it. No annoying interrogations required. It's a simple, straight-forward install that works immediately and stays on-brand. No developer required (even on Shopify Plus!) Your survey will be automatically injected. Every minute that you don't run a Fairing Survey is a minute of your customer insights being lost. Instead of spending weeks implementing a complicated martech tool, stream data directly from your customers. Before you pay us a dime, gather meaningful and actionable insights. To get clarity on customer responses, use our most requested feature. Without the need for a complicated form, you can get that critical second layer of attribution data.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alloy Automation No 
CartHook No 
Daasity No 
Google Analytics No 
HTML Yes 
Klaviyo No 
Motileo No 
Recharge No 
Rockerbox No 
Segments No 
Shopify No 
Triple Whale No 

Integrations

Alloy Automation Yes 
CartHook Yes 
Daasity Yes 
Google Analytics Yes 
HTML No 
Klaviyo Yes 
Motileo Yes 
Recharge Yes 
Rockerbox Yes 
Segments Yes 
Shopify Yes 
Triple Whale Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cloud4Feed

Country

Turkey

Website

www.cloud4feed.com/index/listen

Vendor Details

Company Name

Fairing

Founded

2018

Country

United States

Website

fairing.co

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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