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Description
Cloud Studio IoT is a versatile, white-label platform designed for multiple tenants in the IoT and Industrial IoT sectors, catering to businesses such as system integrators, device producers, and service providers. Each partner can utilize a single instance to accommodate all of their customers, who will only access their own data while operating under the partner's brand identity. Devices establish connections via MQTT with TLS, the HTTPS API, or TCP, while LoRaWAN devices connect through various external network servers like The Things Stack, LORIOT, ThingPark X, Helium, ChirpStack, Orbiwise, and IoT Creators; Modbus and OPC UA devices interface through a software gateway located at the edge. Additionally, the platform offers extensive features including dashboards, web SCADA views, automated rule-based actions, threshold alerts communicated through email, SMS, WhatsApp, voice calls, and push notifications, as well as scheduled reporting and role-based access control. There is also a documented REST API available, along with mobile applications for both iOS and Android, and an AI Copilot that operates on the user's telemetry data. The system can be deployed on AWS or maintained on-premise, and it currently supports over 150,000 devices actively connected and operational. This comprehensive suite of tools enables companies to efficiently manage their IoT solutions while ensuring security and scalability.
Description
The era of juggling various applications has come to an end. Chirp was designed to empower customer support representatives by consolidating calls, web chats, emails, and social media interactions into a single platform. With the Chirp JavaScript SDK, users can effortlessly subscribe to Chirp events and perform actions in response, including altering states or initiating calls based on specific web events. Many younger customers gravitate towards live chat due to its expediency. TxChat provides a versatile chat module that seamlessly integrates with your website, allowing you to interact with visitors in real-time. This not only enhances customer satisfaction through personalized offers but also boosts sales conversion rates. The click-to-chat feature allows for direct engagement with potential customers. Additionally, customer support agents benefit from features such as transfer options, canned responses, and the ability to send attachments, which all contribute to delivering quick and effective customer assistance. In a rapidly evolving digital landscape, having such efficient tools at their disposal significantly elevates the support experience.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ConnectWise Automate
No
EMQX
Yes
FIWARE
Yes
Facebook
No
Helium
Yes
JavaScript
No
Microsoft Dynamics 365
No
Microsoft Power BI
No
Milesight
Yes
Oracle CRM On Demand
No
Integrations
ConnectWise Automate
Yes
EMQX
No
FIWARE
No
Facebook
Yes
Helium
No
JavaScript
Yes
Microsoft Dynamics 365
Yes
Microsoft Power BI
Yes
Milesight
No
Oracle CRM On Demand
Yes
Pricing Details
EUR 100/month
Impact plan: 100 EUR per month, shared instance, up to 50 devices. Flex plan: 550 EUR per month, dedicated instance, up to 250 devices. Elite plan: on-premise, contact sales. Annual billing saves 20 percent
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cloud Studio IoT SL
Founded
2020
Country
Spain
Website
cloudstudioiot.com
Vendor Details
Company Name
Interlink Network Systems
Country
United States
Website
www.ilinknet.com/txcontact.html
Product Features
Industrial IoT
Condition Monitoring
Yes
Data Visualization
Yes
Factory Data Analytics
No
Machine Learning
No
Machine Workflow Creation
No
Predictive Maintenance
No
Production Line / Factory Insights
No
Real-Time Monitoring
Yes
Reporting / Analytics
Yes
Smart Alerts / Notifications
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No