Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cloud Studio IoT is a versatile, white-label platform designed for multiple tenants in the IoT and Industrial IoT sectors, catering to businesses such as system integrators, device producers, and service providers. Each partner can utilize a single instance to accommodate all of their customers, who will only access their own data while operating under the partner's brand identity. Devices establish connections via MQTT with TLS, the HTTPS API, or TCP, while LoRaWAN devices connect through various external network servers like The Things Stack, LORIOT, ThingPark X, Helium, ChirpStack, Orbiwise, and IoT Creators; Modbus and OPC UA devices interface through a software gateway located at the edge. Additionally, the platform offers extensive features including dashboards, web SCADA views, automated rule-based actions, threshold alerts communicated through email, SMS, WhatsApp, voice calls, and push notifications, as well as scheduled reporting and role-based access control. There is also a documented REST API available, along with mobile applications for both iOS and Android, and an AI Copilot that operates on the user's telemetry data. The system can be deployed on AWS or maintained on-premise, and it currently supports over 150,000 devices actively connected and operational. This comprehensive suite of tools enables companies to efficiently manage their IoT solutions while ensuring security and scalability.

Description

The era of juggling various applications has come to an end. Chirp was designed to empower customer support representatives by consolidating calls, web chats, emails, and social media interactions into a single platform. With the Chirp JavaScript SDK, users can effortlessly subscribe to Chirp events and perform actions in response, including altering states or initiating calls based on specific web events. Many younger customers gravitate towards live chat due to its expediency. TxChat provides a versatile chat module that seamlessly integrates with your website, allowing you to interact with visitors in real-time. This not only enhances customer satisfaction through personalized offers but also boosts sales conversion rates. The click-to-chat feature allows for direct engagement with potential customers. Additionally, customer support agents benefit from features such as transfer options, canned responses, and the ability to send attachments, which all contribute to delivering quick and effective customer assistance. In a rapidly evolving digital landscape, having such efficient tools at their disposal significantly elevates the support experience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectWise Automate No 
EMQX Yes 
FIWARE Yes 
Facebook No 
Helium Yes 
JavaScript No 
Microsoft Dynamics 365 No 
Microsoft Power BI No 
Milesight Yes 
Oracle CRM On Demand No 
Oracle Siebel CRM No 
QuickBooks Online No 
Salesforce No 
Sugar Connect No 
ThingPark Wireless Yes 
Vtiger CRM No 
Zoho CRM No 

Integrations

ConnectWise Automate Yes 
EMQX No 
FIWARE No 
Facebook Yes 
Helium No 
JavaScript Yes 
Microsoft Dynamics 365 Yes 
Microsoft Power BI Yes 
Milesight No 
Oracle CRM On Demand Yes 
Oracle Siebel CRM Yes 
QuickBooks Online Yes 
Salesforce Yes 
Sugar Connect Yes 
ThingPark Wireless No 
Vtiger CRM Yes 
Zoho CRM Yes 

Pricing Details

EUR 100/month
Impact plan: 100 EUR per month, shared instance, up to 50 devices. Flex plan: 550 EUR per month, dedicated instance, up to 250 devices. Elite plan: on-premise, contact sales. Annual billing saves 20 percent
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cloud Studio IoT SL

Founded

2020

Country

Spain

Website

cloudstudioiot.com

Vendor Details

Company Name

Interlink Network Systems

Country

United States

Website

www.ilinknet.com/txcontact.html

Product Features

Industrial IoT

Condition Monitoring Yes 
Data Visualization Yes 
Factory Data Analytics No 
Machine Learning No 
Machine Workflow Creation No 
Predictive Maintenance No 
Production Line / Factory Insights No 
Real-Time Monitoring Yes 
Reporting / Analytics Yes 
Smart Alerts / Notifications Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

EpiSensor Edge Reviews

EpiSensor Edge

EpiSensor
inSCADA Reviews

inSCADA

ProMIS Proses Control