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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

We offer cutting-edge network and security solutions tailored for both public and private sectors, utilizing the UK's pioneering fully managed SASE platform to enable secure connections across all devices. Our services facilitate the enhancement of connectivity and security, ensuring rapid and secure access to the Health Sector & Social Care Network (HSCN), allowing you to access vital NHS services from any location. Seamlessly link all your facilities, remote personnel, and private network operations with unparalleled government-grade security, all while maintaining the integrity of your operational and live service activities. Experience a cloud-centric transformation designed for both local and central government entities, empowering you to connect any device to any service through our SASE platform, which lays down a robust digital foundation aimed at fostering better outcomes for citizens. With an extensive array of tools to safeguard your network and ensure operational resilience, our SASE solution grants you comprehensive control, visibility, and governance over your network systems. Benefit from a diverse set of network connectivity options, encompassing everything from cloud services to user interactions and data center integrations, thereby creating a cohesive and secure digital ecosystem. Ultimately, our mission is to elevate your network capabilities and security posture to meet the evolving demands of the modern digital landscape.

Description

VServiceManagement offers a cloud-centric solution tailored for the intricate nature of modern post-sales service scenarios. It combines advanced warranty and entitlement management along with top-tier field service operations management into one cohesive package, allowing businesses to craft and execute their own unique processes. By utilizing this platform, companies can consistently provide outstanding service, monitor their operations, and innovate new offerings to enhance customer satisfaction. Additionally, VContactCenter serves as a cloud-first option for contemporary multichannel and multi-client contact centers, equipping organizations with all necessary tools to refine customer relationships, such as agent support, CTI integration, and customizable workflow designs, while also maintaining effective oversight of backend operations. ACCO Brands, a recognized name in the office supplies and equipment sector, utilizes VServiceManagement to empower its service technicians in efficiently handling every element of their service engagements, thereby streamlining their workflow and improving customer interactions. This integration of advanced solutions not only bolsters operational efficiency but also fosters a more responsive service environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ANS Yes 
Amazon Web Services (AWS) Yes 
Dynamic SIM Allocation Yes 
Equinix Yes 
Focus Yes 
Google Cloud Platform Yes 
Microsoft Azure Yes 
Verizon Cloud Yes 

Integrations

ANS No 
Amazon Web Services (AWS) No 
Dynamic SIM Allocation No 
Equinix No 
Focus No 
Google Cloud Platform No 
Microsoft Azure No 
Verizon Cloud No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cloud Gateway

Country

United Kingdom

Website

www.cloudgateway.co.uk

Vendor Details

Company Name

Vertical Solutions

Founded

1986

Country

United States

Website

www.vertsol.com

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access No 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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