Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Are you still anticipating the return on investment from your Oracle Fusion Applications? Many organizations do not leverage the full potential of the new features available in Oracle SaaS Applications, typically utilizing only about 40%-50% of the functionalities offered. This lack of full engagement with Oracle Fusion features often compels businesses to resort to costly customizations to fill in the "functionality gaps," which ultimately diminishes the expected ROI and contributes to accumulating technical debt over time.
Enter Cloud-FIT, an AI-driven Oracle Ops Management Solution developed by Jade Global, a certified partner of Oracle. Cloud-FIT evaluates your current IT landscape and delivers Gen-AI insights on which existing features can enhance your Oracle Fusion applications. By doing so, it can reduce your customization requirements by as much as 30%, thereby lowering the expenses associated with testing, upgrades, and managed services. With the implementation of Cloud-FIT, organizations can not only improve their ROI but also streamline their operations and maximize the value of their Oracle investments.
Description
Oracle Cobrowse Cloud Service serves as a collaborative platform that permits agents to interact with a customer's screen in real time during voice or chat sessions, assisting them in reaching solutions effectively. This capability not only helps agents comprehend customer concerns more thoroughly but also allows for swifter resolutions, thereby improving the overall customer journey. Moreover, agents can leverage Cobrowse for purposes such as increasing sales conversions and providing superior customer support. The service can be accessed as an independent tool or as a feature integrated within Oracle Fusion Service. For businesses to utilize Oracle Cobrowse, they need to implement the Cobrowse launcher script on their websites, ensuring seamless operation. This integration fosters a more interactive and engaging experience for both customers and agents alike.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Oracle Fusion Cloud EPM
Yes
Oracle Fusion Cloud ERP
Yes
Oracle Fusion Cloud Procurement
Yes
Oracle Fusion Cloud SCM
Yes
Oracle Fusion SCM Analytics
Yes
Oracle Service
No
Integrations
Oracle Fusion Cloud EPM
No
Oracle Fusion Cloud ERP
No
Oracle Fusion Cloud Procurement
No
Oracle Fusion Cloud SCM
No
Oracle Fusion SCM Analytics
No
Oracle Service
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Jade Global
Founded
2003
Country
United States
Website
www.jadeglobal.com
Vendor Details
Company Name
Oracle
Country
United States
Website
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
Product Features
SaaS Management
License Management
No
Onboarding
No
Renewal Management
No
SaaS Operations Management
No
Shadow IT Detection
No
Spend Management
No
Subscription Management
No
Usage Tracking / Analytics
No
Vendor Management
No