Average Ratings 3 Ratings
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Description
                    Respond to customer perceptions more rapidly than ever before by uncovering and prioritizing your key brand drivers. Evaluate your brand equity in comparison to competitors and identify emerging trends within your industry. Ensure your marketing strategies and positioning align with current trends while gaining insights into your customers' beliefs. Communicate effectively by resonating with their language and understanding how shifts in customer perceptions influence your brand. Utilizing the power of Artificial Intelligence, our analytics platform examines billions of customer opinions from diverse data sources in real-time to highlight the topics that matter most to consumers. Clootrack expertly differentiates between valuable reviews and trivial remarks, while also grasping the emotional weight behind opinions to pinpoint customers’ urgent needs with clarity. This comprehensive understanding empowers brands to adapt and thrive in a constantly evolving market landscape.
                
            
        
            Description
                    Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
    Freshchat
            
            
        
        
    
        
        
            
                
    HubSpot CRM
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Microsoft Outlook
            
            
        
        
    
        
        
            
                
    Salesforce
            
            
        
        
    
        
        
            
                
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    Stackreaction
            
            
        
        
    
        
        
            
                
    WhatsApp
            
            
        
        
    
        
        
            
                
    Zapier
            
            
        
        
    
                
                    
    
        
        
        
    
                
            Integrations
            
                
    Freshchat
            
            
        
        
    
        
        
            
                
    HubSpot CRM
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Microsoft Outlook
            
            
        
        
    
        
        
            
                
    Salesforce
            
            
        
        
    
        
        
            
                
    Slack
            
            
        
        
    
        
        
            
                
    Stackreaction
            
            
        
        
    
        
        
            
                
    WhatsApp
            
            
        
        
    
        
        
            
                
    Zapier
            
            
        
        
    
                
                    
    
        
        
        
    
                
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        $99 per month
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
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                Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
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                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Types of Training
            
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                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
Clootrack
Founded
2017
Country
United States
Website
clootrack.com
Vendor Details
Company Name
SurveySensum
Founded
2018
Country
India
Website
www.surveysensum.com
Product Features
Customer Experience
                                        Action Management
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Customer Segmentation
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Feedback Management
                                        
                                    
                                    
                                    
                                        Knowledge Management
                                        
                                    
                                    
                                    
                                        Multi-Channel Collection
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Trend Analysis
                                        
                                    
                            
                        Customer Feedback
                                        Alerts / Notifications
                                        
                                    
                                    
                                    
                                        Behavior Analytics
                                        
                                    
                                    
                                    
                                        Bug Reports
                                        
                                    
                                    
                                    
                                        Community Feedback Tools
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Negative Feedback Management
                                        
                                    
                                    
                                    
                                        Net Promoter Score (NPS)
                                        
                                    
                                    
                                    
                                        Screenshot / Screen Capture
                                        
                                    
                                    
                                    
                                        Surveys
                                        
                                    
                                    
                                    
                                        User Testing Tools
                                        
                                    
                                    
                                    
                                        Video Feedback
                                        
                                    
                                    
                                    
                                        Visual Feedback Tools
                                        
                                    
                                    
                                    
                                        Voice of the Customer (VoC)
                                        
                                    
                                    
                                    
                                        Website Feedback
                                        
                                    
                            
                        Customer Satisfaction
                                        360 Degree Feedback
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Call Reporting
                                        
                                    
                                    
                                    
                                        Complaint Monitoring
                                        
                                    
                                    
                                    
                                        Feedback Collection
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                            
                        Market Research
                                        Benchmarking
                                        
                                    
                                    
                                    
                                        Compensation Management
                                        
                                    
                                    
                                    
                                        Data Management
                                        
                                    
                                    
                                    
                                        Email / Online
                                        
                                    
                                    
                                    
                                        Face-to-Face
                                        
                                    
                                    
                                    
                                        Panel Management
                                        
                                    
                                    
                                    
                                        Paper-Based
                                        
                                    
                                    
                                    
                                        Phone-Based
                                        
                                    
                                    
                                    
                                        Sample Management
                                        
                                    
                                    
                                    
                                        Statistical Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                            
                        Qualitative Data Analysis
                                        Annotations
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Data Visualization
                                        
                                    
                                    
                                    
                                        Media Analytics
                                        
                                    
                                    
                                    
                                        Mixed Methods Research
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Qualitative Comparative Analysis
                                        
                                    
                                    
                                    
                                        Quantitative Content Analysis
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Statistical Analysis
                                        
                                    
                                    
                                    
                                        Text Analytics
                                        
                                    
                                    
                                    
                                        User Research Analysis
                                        
                                    
                            
                        Reputation Management
                                        Campaign Management
                                        
                                    
                                    
                                    
                                        Gamification
                                        
                                    
                                    
                                    
                                        Response Management
                                        
                                    
                                    
                                    
                                        Review Generation
                                        
                                    
                                    
                                    
                                        Review Monitoring
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Social Media Metrics
                                        
                                    
                                    
                                    
                                        Social Media Monitoring
                                        
                                    
                                    
                                    
                                        White Label
                                        
                                    
                            
                        Social Media Marketing
                                        Analytics
                                        
                                    
                                    
                                    
                                        Automated Publishing
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Conversion Tracking
                                        
                                    
                                    
                                    
                                        Customer Targeting
                                        
                                    
                                    
                                    
                                        Keyword Filtering
                                        
                                    
                                    
                                    
                                        Multi-Account Management
                                        
                                    
                                    
                                    
                                        Post Scheduling
                                        
                                    
                            
                        Text Mining
                                        Boolean Queries
                                        
                                    
                                    
                                    
                                        Document Filtering
                                        
                                    
                                    
                                    
                                        Graphical Data Presentation
                                        
                                    
                                    
                                    
                                        Language Detection
                                        
                                    
                                    
                                    
                                        Predictive Modeling
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Summarization
                                        
                                    
                                    
                                    
                                        Tagging
                                        
                                    
                                    
                                    
                                        Taxonomy Classification
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Topic Clustering
                                        
                                    
                            
                        Product Features
Customer Satisfaction
                                        360 Degree Feedback
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Call Reporting
                                        
                                    
                                    
                                    
                                        Complaint Monitoring
                                        
                                    
                                    
                                    
                                        Feedback Collection
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                            
                        Market Research
                                        Benchmarking
                                        
                                    
                                    
                                    
                                        Compensation Management
                                        
                                    
                                    
                                    
                                        Data Management
                                        
                                    
                                    
                                    
                                        Email / Online
                                        
                                    
                                    
                                    
                                        Face-to-Face
                                        
                                    
                                    
                                    
                                        Panel Management
                                        
                                    
                                    
                                    
                                        Paper-Based
                                        
                                    
                                    
                                    
                                        Phone-Based
                                        
                                    
                                    
                                    
                                        Sample Management
                                        
                                    
                                    
                                    
                                        Statistical Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                            
                        Survey
                                        Custom Survey URLs
                                        
                                    
                                    
                                    
                                        Data Analysis Tools
                                        
                                    
                                    
                                    
                                        Email Marketing
                                        
                                    
                                    
                                    
                                        Mobile Survey
                                        
                                    
                                    
                                    
                                        Offline Response Collection
                                        
                                    
                                    
                                    
                                        Paper Survey
                                        
                                    
                                    
                                    
                                        Question Branching
                                        
                                    
                                    
                                    
                                        Question Library
                                        
                                    
                                    
                                    
                                        Site Intercept Survey  
                                        
                                    
                                    
                                    
                                        Skip Logic
                                        
                                    
                                    
                                    
                                        Supports Audio / Images / Video
                                        
                                    
                            
                         
         
         
        