Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ClonaDesk, a remote access program, allows users to interact remotely with computers in other locations just as if they were at home. With its advanced remote desktop features, it allows businesses to provide remote technical support and customer service. ClonaDesk provides a seamless experience, allowing support personnel to troubleshoot and provide high-quality support to their clients, even from miles apart.
Description
I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Clona AI Technologies
Founded
2023
Country
India
Website
www.clonadesk.com
Vendor Details
Company Name
01 Communique
Website
www.01com.com/imoncall-remote-help-desk/
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
No
Mobile Screen Sharing
No
Presenter Control Management
No
Remote Control
No
Screen Capture
No
Screen Mirroring
No
Screen Recording
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No