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features
design
support

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Description

Our workflow engagement platform, designed with a gentle touch, empowers healthcare providers to streamline communications and enhance engagement, making the healthcare experience smoother for patients, families, and staff alike. Equip your team with the tools they need so that reaching out to patients, their families, and colleagues becomes an effortless task. By reducing the need for manual communication efforts, your teams can concentrate on their primary mission: providing exceptional care to residents and patients. Being ready for unexpected challenges is crucial, and having an effective communication strategy paired with the right resources is essential. Automated Care Messaging is a versatile communications platform that integrates seamlessly with your existing systems and adjusts to your specific usage patterns. Supported by PointClickCare and compatible with any EHR, our user-friendly solution transforms communication with residents, families, and staff into a straightforward and efficient process. This innovative approach not only boosts efficiency but also fosters stronger connections across your care team, ultimately leading to improved patient outcomes.

Description

Icon represents the collaboration between VoiceFriend’s advanced communication technology and Caremerge’s premier engagement solutions, united by a shared goal of empowering organizations that assist seniors by providing essential tools for enhancing the experience of both older adults and their caregivers. Our aim is to transform the aging journey into something remarkable through the integration of top-tier communication and engagement software designed specifically for senior support organizations, ensuring that every interaction is meaningful and effective.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Comprehensive Services No 
Aline No 
Attendance on Demand No 
August Health No 
Caremerge No 
Eldermark No 
FullCount No 
GroveMenus No 
MatrixCare No 
MealSuite No 
Paycom No 
Paylocity No 
PointClickCare No 
RealPage No 
ResiDex No 
Salesforce No 
ServingIntel No 
TheWorxHub No 
UKG Pro No 
eMenuCHOICE No 

Integrations

ADP Comprehensive Services Yes 
Aline Yes 
Attendance on Demand Yes 
August Health Yes 
Caremerge Yes 
Eldermark Yes 
FullCount Yes 
GroveMenus Yes 
MatrixCare Yes 
MealSuite Yes 
Paycom Yes 
Paylocity Yes 
PointClickCare Yes 
RealPage Yes 
ResiDex Yes 
Salesforce Yes 
ServingIntel Yes 
TheWorxHub Yes 
UKG Pro Yes 
eMenuCHOICE Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cliniconex

Founded

2009

Country

Canada

Website

cliniconex.com

Vendor Details

Company Name

Go Icon

Country

United States

Website

goicon.com

Product Features

Appointment Reminder

Appointment Scheduling No 
Calendar Management No 
Call Reminders No 
Email Reminders Yes 
Online Booking No 
Payment Reminders No 
Recurring Appointments Yes 
Rescheduling No 
SMS Messaging Yes 
Two-Way Messaging No 

Assisted Living

Admissions Management No 
Billing & Invoicing No 
Building Maintenance No 
Care Planning Yes 
Event / Activities Planning No 
Incident Management No 
Marketing / Lead Management No 
Meal / Nutrition Management No 
Medical Records No 
Medication Tracking No 
New Resident Assessment No 
Resident Info Management No 
Scheduling No 
Staff Management No 
Work Order Management No 

Long Term Care

Claims Management No 
Clinical Care No 
EHR No 
Electronic Health Record No 
For Home Care Providers No 
For Nursing Homes Yes 
Geriatric Care No 
MDS Review No 
Patient Records No 
Staff Scheduling No 

Nursing Home

Billing & Invoicing No 
Charting No 
Electronic Signature No 
Incident Management No 
Meal / Nutrition Management No 
Medication Tracking No 
Patient Intake No 
Referral Management No 
Scheduling Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration No 
Messaging Yes 
Mobile Access No 
Patient Education Yes 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Waitlist

Alerts/Notifications Yes 
Customer Database No 
For Restaurants No 
Prioritization No 
Public Waitlist Yes 
Reporting & Statistics Yes 
Self Check-in No 
Waiting Time Tracking Yes 
Waitlist Status Tracking Yes 

Product Features

Assisted Living

Admissions Management No 
Billing & Invoicing No 
Building Maintenance No 
Care Planning No 
Event / Activities Planning Yes 
Incident Management No 
Marketing / Lead Management Yes 
Meal / Nutrition Management No 
Medical Records No 
Medication Tracking No 
New Resident Assessment No 
Resident Info Management Yes 
Scheduling Yes 
Staff Management Yes 
Work Order Management Yes 

Alternatives

Alternatives

Aline Reviews

Aline

Aline Senior Living
myResidentCare Reviews

myResidentCare

SMZ Solutions