Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enjoy 1 on 1 training and unlimited support. All these features are great, only if they get used. We ensure this by organising 1 on 1 unlimited training with each of your clinic staff. Always free. Of course, we also have a help centre, email, chat and phone support.

Description

Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff. In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances. When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CX Yes 
AdvancedMD No 
Covetrus Pulse No 
EPIC Agent CRM No 
Facebook Yes 
Freshdesk No 
Google Calendar Yes 
Google Maps Yes 
HubSpot AEO No 
Instagram Yes 
Mailchimp Yes 
Ozonetel Yes 
Razorpay Yes 
Stripe Yes 
Twilio Yes 
Veradigm EHR No 
X (Twitter) Yes 
Zenoti No 
athenaOne No 
eClinicalWorks No 

Integrations

3CX No 
AdvancedMD Yes 
Covetrus Pulse Yes 
EPIC Agent CRM Yes 
Facebook No 
Freshdesk Yes 
Google Calendar No 
Google Maps No 
HubSpot AEO Yes 
Instagram No 
Mailchimp No 
Ozonetel No 
Razorpay No 
Stripe No 
Twilio No 
Veradigm EHR Yes 
X (Twitter) No 
Zenoti Yes 
athenaOne Yes 
eClinicalWorks Yes 

Pricing Details

$59 per user per month
STARTER - $59 per month
Ideal for solo practitioners. You get a tailor-made EMR, so you can write your notes just like on paper. Simple and quick. Delight your patients with stunning prescriptions and integrated online payments.

PRO - $69 per month
Ideal for Clinics that want to automate repetitive tasks and go completely paperless. Convert your website into a smart booking tool, deploy intelligent virtual assistants and automate feedback collection.


ENTERPRISE - $89 per month
Ideal for Clinics in the expansion mode. Target Leads with promotions. Retain better with integrated Membership Programs. Increase footfall with a Referral Program. Incentivise spend with by offering a Loyalty Program.


Add-Ons
Digitisation Services, Patient portal, Lab, Pharmacy
Free Trial Yes 
Free Version No 

Pricing Details

Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Clinicea

Founded

2012

Country

Singapore

Website

clinicea.com

Vendor Details

Company Name

Hello Patient

Website

www.hellopatient.com

Product Features

Dental

Appointment Management Yes 
Appointment Reminders Yes 
Claims Management No 
Clinical Charting Yes 
Imaging Yes 
Inventory Management Yes 
Patient Account Management Yes 
Patient Billing Yes 
Patient Records Management Yes 
Treatment Planning Yes 

Dental Charting

Appointment Management Yes 
For Veterinary No 
Hands-Free Charting No 
Orthodontic Charting Yes 
Progress Notes Yes 
Treatment Planning Yes 

Dermatology

Claims Management Yes 
EMR / EHR Yes 
HIPAA Compliant Yes 
Image Management Yes 
Inventory Management Yes 
Patient Portal Yes 
Progress Notes Yes 
Scheduling Yes 
Treatment Plans Yes 

Electronic Medical Records (EMR)

Appointment Management Yes 
Charting Yes 
Compliance Tracking Yes 
E-Prescribing Yes 
E/M Coding Yes 
HIPAA Compliant Yes 
Handwriting Recognition No 
Integrated Telehealth Yes 
MIPS Certified No 
Meaningful Use Certified No 
ONC-ATCB Certified No 
Patient Portal Yes 
Self Service Portal Yes 
Voice Recognition Yes 

Medical Practice Management

Claims Management Yes 
E-Prescribing Yes 
EMR / EHR Yes 
HIPAA Compliant Yes 
Insurance Eligibility Verification Yes 
Inventory Management Yes 
Multi-Office Yes 
Multi-Physician Yes 
Patient Billing Yes 
Patient Portal Yes 
Patient Records Yes 
Patient Registration Yes 
Patient Scheduling Yes 
Physician Scheduling Yes 

Medical Scheduling

Appointment Management Yes 
Billing & Invoicing Yes 
Drag & Drop Yes 
Facility Scheduling Yes 
Multi-Location Yes 
No-Show Tracking Yes 
On Call Scheduling Yes 
Patient Records Yes 
Patient Scheduling Yes 
Physician Management Yes 
Recurring Appointments Yes 
Self Service Portal Yes 
Staff Scheduling Yes 

Medical Spa

Appointment Management Yes 
Before & After Pictures Yes 
Client Management Yes 
Gift Card Management Yes 
HIPAA Compliant Yes 
Inventory Management Yes 
Package Creation Yes 

Mental Health

Appointment Reminders Yes 
Appointment Scheduling Yes 
Assessment & Treatment Plans Yes 
Billing & Invoicing Yes 
Claims Management Yes 
E-Prescribing Yes 
EDI Yes 
EMR / EHR Yes 
HIPAA Compliant Yes 
Inpatient / Residential Yes 
Multi-Provider Practice Yes 
Patient Portal Yes 
Personnel Management No 
Progress Notes Yes 
Single Provider Practice Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access Yes 
Patient Education Yes 
Patient Portal Yes 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management Yes 

Patient Portal

Appointment Confirmations Yes 
Appointment Scheduling Yes 
Bill Payment Yes 
Care Plans No 
Care Summaries Yes 
EHR-Agnostic Yes 
Health Record Access Yes 
Intake Forms Yes 
Lab Results Yes 
Prescription Renewals No 
Secure Messaging No 
Video Consultations Yes 

Pediatric

Admissions Management No 
Billing & Invoicing Yes 
Charge Capture Yes 
Clinical Notes Yes 
Code Processing No 
Custom Bundles Yes 
Electronic Health Record Yes 
HIPAA Compliant Yes 
Practice Management Yes 
SMS Messaging Yes 
Scheduling Yes 
Vaccine Management Yes 

Plastic Surgery

Appointment Management Yes 
Before & After Pictures Yes 
Claims Management Yes 
Inventory Management Yes 
Patient Billing Yes 
Patient Flow Management Yes 
Patient Portal Yes 
Patient Records Management Yes 
Scheduling Yes 

Spa

Appointment Management Yes 
Client Management Yes 
Employee Management Yes 
Inventory Management Yes 
Loyalty Program Yes 
Membership Management Yes 
Online Booking Yes 
Payroll & Commission Yes 
Point of Sale (POS) Yes 

Tattoo Studio

Appointment Reminders Yes 
Appointment Scheduling Yes 
Client Management Yes 
Consent Management Yes 
Inventory Management Yes 
Loyalty Program Yes 
Marketing Automation Yes 
Multi-Location Yes 
Online Booking Yes 
Payroll & Commissions Yes 
Point of Sale (POS) Yes 

Telemedicine

Appointment Reminders Yes 
Appointment Scheduling Yes 
Chat / Messaging Yes 
E-Prescribing Yes 
For Medical Purposes Yes 
HIPAA Compliant Yes 
Multi-Provider Practice Yes 
Online Forms Yes 
Patient Queue Management Yes 
Practice Management Yes 
Remote Treatment Plans Yes 
Teleradiology No 
Video Conferencing Yes 

Product Features

Dental

Appointment Management Yes 
Appointment Reminders Yes 
Claims Management No 
Clinical Charting No 
Imaging No 
Inventory Management No 
Patient Account Management No 
Patient Billing Yes 
Patient Records Management Yes 
Treatment Planning No 

Dermatology

Claims Management No 
EMR / EHR No 
HIPAA Compliant Yes 
Image Management No 
Inventory Management No 
Patient Portal No 
Progress Notes No 
Scheduling Yes 
Treatment Plans No 

Optometry

Appointment Management Yes 
Insurance Management No 
Inventory Management No 
Patient Records Yes 
Recall Tracking Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management No 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant Yes 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal Yes 
Patient Records Management Yes 
Payment Processing Yes 
Reminders Yes 
SMS Messaging Yes 

Alternatives

DoctorConnect Reviews

DoctorConnect

Adtel International

Alternatives

DoctorConnect Reviews

DoctorConnect

Adtel International
Nexus EHR Reviews

Nexus EHR

Nexus Clinical