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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Chat commerce can drive higher engagement and greater convenience. We are the leaders in digital commerce transformation and customer engagement via mobile. We are a global leader in chat commerce for banks and telecommunications companies. This gives global consumer brands the ability to reach more than 90% of the world's population via mobile messaging and chat. With mobile engagement and payments via the top social chat platforms, we help brands remain relevant in a digitally changing world. Our deployments have positive ROI in as little 12 months. Today's customer experience is inconvenient, uninteresting, and provides little value to customers and brands. It is easier to reach customers and transact with them via chat commerce with Clickatell. This will make it easier for you to leave them satisfied after a great experience with your company.

Description

The most forward-thinking brands in the world rely on LivePerson's Conversational Cloud for their communication needs. Our AI-enhanced platform has facilitated over a billion interactions between brands and consumers. We simplify the process for consumers to inquire and shop through their preferred messaging channels. LiveEngage has evolved into the Conversational Cloud, serving as your AI-driven central hub for managing consumer interactions. The Intent Manager allows businesses to grasp their customers' needs in real time, assess satisfaction levels, and identify those tasks that can be effortlessly automated. You can create AI-driven chatbots that collaborate with human specialists to effectively meet consumer demands on a large scale. With Conversation Builder, our user-friendly point-and-click tool, you can design automated conversation pathways. Additionally, Conversation Manager provides a vibrant workspace for engaging with consumers and overseeing conversations, accessible from both desktop and mobile devices, ensuring a seamless experience. This flexibility allows brands to adapt quickly to changing consumer expectations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

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Integrations

Arithon
Clinc
Contentsquare
DojoExpert
HostBill
JobDiva
Lift AI
Marchex
SAP Store
Scotty
SiteLink Web Edition
Telmetrics
Toonimo
VEVS Boat Rental Software
VEVS Car Rental Software
YoYumm
Zoho Marketing Automation
storEDGE
tradeit

Pricing Details

$30.00/month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Clickatell

Founded

2000

Country

South Africa

Website

www.clickatell.com

Vendor Details

Company Name

LivePerson

Founded

1996

Country

United States

Website

www.liveperson.com

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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