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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ClickShare, a wireless presentation and conference technology, helps people to understand each other by allowing them to communicate easily and naturally. Triple agnostic: Connects your laptop, your conferencing platform and your brand of AV USB peripheral. BYOM: Bring your own meeting to the meeting room. It's a secure, cloud-managed and connected enterprise-grade solution. To start an immersive meeting, plug the button into your laptop. Click to connect instantly with presence detection. Connects to the meeting room and offers screen sharing and other advanced features. ClickShare works perfectly with Miracast, Google Cast, and AirPlay. ClickShare Conference connects wirelessly with your meeting room equipment to create more immersive meetings. You can instantly conference, collaborate, and click from your device with your preferred conference tool in less than 7 seconds.

Description

Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BlueJeans Yes 
Chatra No 
Cisco Webex Yes 
Drift No 
Google Meet Yes 
Intercom No 
LiveChat No 
LogMeIn Central Yes 
Microsoft Teams Yes 
New Era Yes 
Olark No 
Re:amaze No 
Skype Yes 
Slaask No 
SnapEngage No 
Zendesk No 
Zoom Yes 
tawk.to No 

Integrations

BlueJeans No 
Chatra Yes 
Cisco Webex No 
Drift Yes 
Google Meet No 
Intercom Yes 
LiveChat Yes 
LogMeIn Central No 
Microsoft Teams No 
New Era No 
Olark Yes 
Re:amaze Yes 
Skype No 
Slaask Yes 
SnapEngage Yes 
Zendesk Yes 
Zoom No 
tawk.to Yes 

Pricing Details

$100
Free Trial No 
Free Version No 

Pricing Details

$50 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Barco

Founded

1934

Country

United States

Website

www.barco.com/clickshare

Vendor Details

Company Name

Median

Founded

2017

Country

United States

Website

www.hellomedian.com

Product Features

Meeting

Action Item Tracking No 
Agenda Management No 
Attendee Management No 
Board Meetings Yes 
Committee Meetings Yes 
Internal Meetings Yes 
Invitation Management No 
Legislative Meetings Yes 
Materials Management No 
Meeting Feedback No 
Meeting Preparation Tools No 
Meeting Room Booking No 
Minutes Management No 
Post-Meeting Tools No 
Scheduling No 
Travel Management No 
Voting Management No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing Yes 
Presenter Control Management Yes 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing No 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

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