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support

Average Ratings 0 Ratings

Total
ease
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support

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Description

With ClickHelp you can create online FAQs, help files, user manuals, knowledge bases, guides, etc. and publish them instantly. Also, you can create printed documentation in various formats. ClickHelp is easy to set up and use - no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux. Why ClickHelp? Here are some points: * Easy to use WYSIWYG topic editor, as well as HTML source mode. * Translation module to create a multi-language documentation site. * ClickHelp AI. * Password-protected online help. * ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. and export to CHM, HTML5 Web Help, PDF, DOCX, etc. * Powerful full-text search. * In-depth analytics and reporting. * Context help engine. * Branding options. * Global find and replace. * Automatic link validation and update. * Dynamic content support for single-sourcing - snippets, variables, conditional blocks. * Single Sign-On support for Google, Microsoft Azure AD, Salesforce and custom * OpenID Connect providers * Taxonomies * Readability scores and metrics. Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, YouTube and much more.

Description

An IT communication assistant workspace offers a variety of tools that IT professionals can access instantly. For every IT-related scenario, there is an interactive message template designed to provide guidance; users simply need to select a format and populate it with relevant details, creating a clear and professional IT message ready for distribution. This ensures consistency across communications. Additionally, a user-friendly IT newsletter builder is at your fingertips, allowing you to frequently showcase updates on behalf of your IT team by selecting which sections to include and filling in the details, ultimately producing an engaging PDF newsletter for stakeholders. Furthermore, an IT jargon translation engine is available, enabling the quick simplification of complex technical concepts into everyday language, making it accessible for those without a technical background. Lastly, there is a manual creator designed for addressing temporary issues, providing IT professionals with practical solutions to immediate problems. This comprehensive suite of tools enhances the efficiency and effectiveness of IT communication.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bing Yes 
DeepL Yes 
Google Analytics Yes 
Google Translate Yes 
LiveChat Yes 
Microsoft Azure Yes 
OpenAPIHub Yes 
Salesforce Yes 
YouTube Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Bing No 
DeepL No 
Google Analytics No 
Google Translate No 
LiveChat No 
Microsoft Azure No 
OpenAPIHub No 
Salesforce No 
YouTube No 
Zapier No 
Zendesk No 

Pricing Details

$194/month
3 pricing levels for different needs
Free Trial Yes 
Free Version No 

Pricing Details

€95 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ClickHelp

Founded

2010

Country

Armenia

Website

clickhelp.com

Vendor Details

Company Name

IT Communication Assistant portal

Country

United States

Website

howtocommunicate.tech/it-communication-assistant/

Product Features

Help Authoring Tools

Collaboration Tools Yes 
Content Library Yes 
Drag & Drop Editing Yes 
Image Library Yes 
Import HTML / Word Yes 
Multi-Format Output Yes 
Offline Editing No 
Preview Output Yes 
Screenshot Tool No 
Search Yes 
Templates Yes 
Text Editor / Word Processor Yes 
Translation Tools Yes 
Version Control Yes 

Software Documentation

Access Roles / User Permissions Yes 
Automatic Documentation Generation No 
Collaboration Tools Yes 
Docs Web Hosting Yes 
Feedback Capture Yes 
Markdown Support Yes 
Multiple Formats Support Yes 
Multiple Versions Support Yes 
Version Control Yes 
WYSIWIG Editor Yes 
Webhooks No 
reStructured Text Support No 

Product Features

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