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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.

Description

To start with, if you ever have any questions, feedback, or issues, feel free to connect with us on Twitter @getpencilblue or visit our subreddit; we are eager to assist you, and contributions in the form of pull requests for both plugins and core features are always appreciated. Our platform offers robust relational data creation and management via the admin interface along with a versatile plugin framework that enables alterations to the core functionalities. Additionally, we provide a touch-friendly, drag-and-drop website management experience, making it accessible for users without technical expertise to navigate easily. Moreover, our system comes equipped with comprehensive blogging features straight out of the box, ensuring a seamless content creation process.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BigCommerce Yes 
CS-Cart Multi-Vendor Yes 
CS-Cart Store Builder Yes 
Desktop.com Yes 
Facebook Yes 
GetResponse Yes 
Google Analytics Yes 
Hipsocial Yes 
InsertChat Yes 
Magento Yes 
Mailchimp Yes 
PrestaShop Yes 
Salesforce Yes 
Slack Yes 
SurveyMethods Yes 
Webs Yes 
WordPress Yes 
Wufoo Yes 
Xero Yes 

Integrations

BigCommerce No 
CS-Cart Multi-Vendor No 
CS-Cart Store Builder No 
Desktop.com No 
Facebook No 
GetResponse No 
Google Analytics No 
Hipsocial No 
InsertChat No 
Magento No 
Mailchimp No 
PrestaShop No 
Salesforce No 
Slack No 
SurveyMethods No 
Webs No 
WordPress No 
Wufoo No 
Xero No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ClickDesk

Founded

2011

Country

United States

Website

www.clickdesk.com

Vendor Details

Company Name

PencilBlue

Website

github.com/pencilblue/pencilblue

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management No 
Text Editor Yes 
Version Control No 
Video Content Yes 
Website Management Yes 

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