Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.
Description
We use advanced AI voice technology to drive global calls commerce. Our superpower user experience, satisfaction and revenue turn every call into an opportunity for engagement. Overtok answers every call, ensuring that businesses are able to ensure that their customers are satisfied, informed, and confident in their service. A completely new user experience. Each lead, call, or engagement is transformed into a powerful opportunity that begins before, continues on the call, maximizes the follow up, and creates a completely new user experience. Overtok's calls to free listings turn into powerful real-time leads that can be shifted to paid listings. All calls are recorded and attributed. Overton's analytics are fully integrated and synced to the best CRMs. Overtok's voice-assisted technology is used by digital directories to ensure that each call is delivered to the right person and to continue with super-powerful real-time engagement.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Basecamp
Yes
GetResponse
Yes
Google Analytics
Yes
Hipsocial
Yes
Hootsuite
Yes
InsertChat
Yes
Joomla!
Yes
Keap
Yes
Nimble
Yes
OpenCart
Yes
Integrations
Basecamp
No
GetResponse
No
Google Analytics
No
Hipsocial
No
Hootsuite
No
InsertChat
No
Joomla!
No
Keap
No
Nimble
No
OpenCart
No
Pricing Details
$9.99 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ClickDesk
Founded
2011
Country
United States
Website
www.clickdesk.com
Vendor Details
Company Name
Overtok
Country
Israel
Website
www.overtok.com
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No