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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

An optimal buyer’s journey for brands can be achieved by leveraging free, qualified traffic directed toward both physical and online sales locations. This solution offers a completely free way to attract targeted traffic, promote your offerings, and showcase your services effectively. Many brands utilize various forms of digital media—such as their websites, display advertisements, videos, and social media promotions—to amplify the appeal of their products and improve brand positioning. These marketing efforts are instrumental in driving traffic to sales locations. By providing geolocation, contact information, product availability, pricing details, and business hours, we enhance how brands communicate digitally, making it easier for consumers to make informed decisions and visit points of sale. Our tool also allows for the display of services like click & collect, delivery options, home installation, refund policies, and extended warranties, all of which strengthen your brand’s market presence and support your customers more effectively. Ultimately, empowering brands with essential information not only facilitates consumer choices but also fosters stronger connections between brands and their clientele.

Description

Enhance collaboration across various business departments by utilizing customer journey maps that seamlessly blend digital and physical communication channels for immediate improvements in customer experience (CX). Quadient's Customer Journey Mapping streamlines the process for stakeholders throughout your organization to access and enhance the comprehensive suite of customer communications through a unified online platform. Achieve complete transparency by associating journey maps with every digital and physical interaction your customers engage with, such as contracts, statements, emails, multimedia content, and digital advertisements. Ensure a cohesive connection between communications and each touchpoint along the customer journey. Foster internal collaboration and facilitate real-time feedback through social commenting features. Act promptly to elevate the customer experience, while easily integrating journey maps with various customer communications management (CCM) systems to further enhance operational efficiency and effectiveness. This holistic approach empowers organizations to create a more responsive and customer-centric environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce No 

Integrations

Salesforce Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

Contact Quadient for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Click2Buy

Country

France

Website

click2buy.com

Vendor Details

Company Name

Quadient

Founded

1924

Country

France

Website

www.quadient.com/en-int/resources/quadient-customer-journey-mapping

Product Features

Channel Management

Campaign Management No 
Channel Analytics No 
Incentive Management No 
Inventory Control No 
Lead Management No 
Opportunity Management No 
Order Management No 
Partner Management No 
Product Management No 
Reseller Management No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

Inventory Management

Alerts/Notifications No 
Barcoding / RFID No 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access No 
Multi-Channel Management No 
Product Identification No 
Reorder Management No 
Reporting/Analytics No 
Retail Inventory Management No 
Supplier Management No 
Warehouse Management No 

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management No 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

PIM

Content Syndication No 
Data Modeling No 
Data Quality Control No 
Digital Asset Management No 
Documentation Management No 
Master Record Management No 
Version Control No 

Retail Management

CRM No 
Commission Management No 
Email Marketing No 
Employee Management No 
Loyalty Program No 
Mail Order No 
Merchandise Management No 
Multi-Location No 
Order Management No 
Purchase Order Management No 
Reporting/Analytics No 
Returns Management No 
eCommerce No 

Store Locator

Analytics No 
Automatic Location Detection No 
Directions No 
Distance Calculation No 
Event Promotions No 
Mapping No 
Product Search Filtering No 
Promotions / Coupons No 
Search No 
White Label No 

Website Optimization Tools

Competitor Analysis No 
Content Management No 
Keyword Research Tools No 
Link Management No 
Performance Metrics No 
Problem Area Alerts No 

Product Features

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling No 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates No 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging No 
Blogs No 
Calendar No 
Content Modeling Yes 
Digital Asset Management Yes 
File Sharing No 
Form Builder Yes 
Forums / Message Boards Yes 
Headless CMS Yes 
Knowledge Base Yes 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates No 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management Yes 

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