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Description
Our dedicated team is available around the clock to interact with your site visitors and turn them into satisfied customers! They can engage in chat or text conversations, respond to inquiries, and assist in making purchases! Additionally, you are granted complete access to our chat software, enabling you to take over chats or texts at your convenience. Each customer benefits from our powerful, enterprise-level platform for customer engagement and marketing analytics. You will have insights into who is browsing your website, the ability to invite them for conversation, create skill groups, set up routing rules for your agents and departments, and analyze data through over 50 detailed reports. Leverage the expertise of our professional agents to ensure your business remains responsive even when you're not available; you'll never lose the chance to engage with a potential customer! Enhance visitor engagement with tailored greetings and prompt invitations that capture attention, all while being informed about their previous interactions and interests. By gathering customer feedback, you can improve satisfaction levels and elevate the quality of interactions with your agents. This comprehensive approach not only boosts customer loyalty but also contributes to the sustained growth of your business.
Description
Unlock a fresh competitive edge through immediate customer interaction with our combination of live human chat and AI-driven chatbots. We prioritize engaging visitors who show potential for conversion but may need a nudge to proceed. By employing insightful behavior analysis and tracking techniques, we pinpoint the ideal moments and messages for initiating meaningful conversations. Our live chat team, based in the UK and US, acts as your real-time experts in products and services. With the backing of AI chatbots, we streamline your sales funnel, enhancing the dialogue process. This innovative strategy not only provides a new competitive advantage but also yields previously overlooked returns around the clock. Amplify both the quantity and quality of leads generated from your website. Engage, qualify, and convert prospects effectively with our native-English live chat services. Experience increased revenue while delivering an exceptional customer experience through our distinctive live chat approach. By seamlessly integrating warm, engaging human interactions with intelligent AI support, we revolutionize the customer experience on your website, ensuring every visitor feels valued and understood.
API Access
Has API
API Access
Has API
Integrations
HubSpot CRM
HubSpot Customer Platform
Salesforce
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Click and Chat
Country
United States
Website
clickandchat.com
Vendor Details
Company Name
The Chat Shop
Founded
2012
Country
United Kingdom
Website
www.thechatshop.com
Product Features
Product Features
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking