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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our dedicated team is available around the clock to interact with your site visitors and turn them into satisfied customers! They can engage in chat or text conversations, respond to inquiries, and assist in making purchases! Additionally, you are granted complete access to our chat software, enabling you to take over chats or texts at your convenience. Each customer benefits from our powerful, enterprise-level platform for customer engagement and marketing analytics. You will have insights into who is browsing your website, the ability to invite them for conversation, create skill groups, set up routing rules for your agents and departments, and analyze data through over 50 detailed reports. Leverage the expertise of our professional agents to ensure your business remains responsive even when you're not available; you'll never lose the chance to engage with a potential customer! Enhance visitor engagement with tailored greetings and prompt invitations that capture attention, all while being informed about their previous interactions and interests. By gathering customer feedback, you can improve satisfaction levels and elevate the quality of interactions with your agents. This comprehensive approach not only boosts customer loyalty but also contributes to the sustained growth of your business.

Description

At Equinox, we have revolutionized the innovative approach of proactive live chat, which not only captivates SaaS prospects and users but also ensures their ongoing satisfaction as loyal, paying customers. By adopting our solutions, you can amplify your qualified leads by ten times without incurring additional costs to boost your visitor traffic! Moreover, Equinox guarantees to match or exceed your customer satisfaction metrics within 90 days, or you won’t owe us a dime! We understand your struggles. Although your customer satisfaction ratings should be elevated, the lack of sufficient support representatives hampers timely responses. Your internal agents are feeling overwhelmed due to the sheer volume of incoming tickets and chat inquiries. Moreover, merely relying on reactive chat is insufficient for genuinely connecting with your website visitors and clients as you ought to. As a result, you could be overlooking countless positive customer interactions each month, which are crucial for reducing churn and achieving your financial targets. This is precisely where Equinox steps in to make a difference. By partnering with us, you can transform your customer engagement strategy and drive meaningful results.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gorgias
Keap
Klipfolio

Integrations

Gorgias
Keap
Klipfolio

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Click and Chat

Country

United States

Website

clickandchat.com

Vendor Details

Company Name

Equinox Agents

Country

United States

Website

equinoxagents.com

Product Features

Product Features

Alternatives

Alternatives

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