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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ClearlyRated assists B2B service providers in obtaining valuable client feedback that enhances client retention and sets them apart in the competitive landscape. With a decade of expertise in conducting satisfaction surveys for professional service organizations, the ClearlyRated team has eagerly observed the increasing impact of client satisfaction on purchasing decisions. However, closing the divide between client experiences and buyer impressions in the B2B sector presents significant challenges. Today's buyers increasingly depend on crowd-sourced insights to inform their choices, while clients have the power to broadcast their experiences and viewpoints widely. In such a climate, service providers may find themselves instinctively adopting a defensive mindset, opting for a command-and-control strategy to oversee client relationships and safeguard their brand reputation. This tendency can hinder the ability to foster genuine connections and engage in meaningful dialogue with clients.

Description

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Bitium No 
Bold BI No 
Desktop.com No 
Easyflow No 
Freshdesk No 
Freshsuccess No 
Front No 
Gmail No 
Intercom No 
Microsoft Outlook No 
Pandium No 
ProjectManager No 
Quickwork No 
Salesforce No 
Slack No 
Stackreaction No 
Trelica No 
Zapier No 
Zendesk No 

Integrations

Aircall Yes 
Bitium Yes 
Bold BI Yes 
Desktop.com Yes 
Easyflow Yes 
Freshdesk Yes 
Freshsuccess Yes 
Front Yes 
Gmail Yes 
Intercom Yes 
Microsoft Outlook Yes 
Pandium Yes 
ProjectManager Yes 
Quickwork Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
Trelica Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39.00/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ClearlyRated

Country

United States

Website

www.clearlyrated.com

Vendor Details

Company Name

Nicereply

Founded

2011

Country

Slovakia

Website

nicereply.com

Product Features

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

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