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Description

Claude Cowork is an AI-powered productivity platform that autonomously handles knowledge work tasks across local files, applications, and business documents. Built for non-technical users, the platform allows professionals to delegate complex workflows such as document preparation, research synthesis, data extraction, and file organization without needing technical expertise or manual prompt engineering. Claude Cowork navigates multiple information sources, processes large volumes of content, and delivers structured outputs while maintaining human oversight for important decisions. Its desktop-based approach enables seamless interaction with the tools and files employees already use, helping organizations improve efficiency, reduce administrative workloads, and accelerate decision-making.

Description

OpenAI Presence is an enterprise AI agent deployment product designed to help companies put voice and chat agents into real production workflows. The platform is built for high-value use cases where agents need to answer questions, resolve issues, access company systems, follow policies, take approved actions, and escalate to people when required. Presence starts each deployment around a defined job, such as resolving billing problems, supporting insurance claims, handling customer support, assisting outbound sales, or managing internal IT service requests. Companies control what knowledge the agent receives, which systems it can access, what actions it can take, and when human approval or escalation is required. Presence includes policies, standard operating procedures, guardrails, simulations, evaluation tools, approved actions, and escalation rules to help verify accuracy and performance. Before launch, teams can test agents against common requests, edge cases, higher-risk scenarios, and company-specific policies. After launch, production sessions and escalations show where the agent is working well and where it needs improvement. Codex can investigate those signals and propose updates that teams test, compare against production behavior, and approve before rollout. By combining OpenAI models, enterprise deployment support, workflow-specific controls, evaluations, guardrails, and continuous improvement, OpenAI Presence helps organizations build AI agents they can trust in customer and internal operations.