Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Clarivate Customer Experience (CX) Services, previously known as CustomersFirst Now, operates on the fundamental belief that placing customers at the core of a business is essential for achieving operational and financial success. We assist organizations in prioritizing their customers with an urgent approach, recognizing that every interaction is a chance to either impress or let down a customer; thus, understanding what resonates with them is crucial for success. Companies in both B2B and B2C sectors that implement our program experience enhanced revenue, improved retention rates, and better profit margins. Through our established, data-driven methodology, we help you uncover the primary causes of customer churn and identify pain points, allowing you to create actionable strategies that lead to tangible financial and customer experience improvements. CFN Insight stands out as the premier provider of customer journey mapping software, offering unparalleled visualizations, reporting tools, action scorecards, dashboards, and insights to enhance your understanding of customer interactions and drive business growth. By focusing on these aspects, organizations can create a more customer-centric culture that not only meets but exceeds expectations.

Description

DorothyAI combines cutting-edge artificial intelligence-based search technology with centuries of patent law expertise to offer a suite of tools that compiles data from various sources in a matter of minutes, saving weeks of manual work. At the core of DorothyAI’s offering is the revolutionary Adaptive Research Technology (ART) framework, which transforms the patent research process. ART’s innovative use of multiple search models, or "ensembles," gives us unparalleled access to the world’s patent database, enabling more efficient discovery of novelty and freedom to operate. Unlike traditional methods, DorothyAI’s approach eliminates the need for repetitive searches and cumbersome keyword restrictions, focusing instead on weighting the novel feature to pinpoint the most relevant technology. This results in drastically reduced search times, allowing professionals to focus on the critical task of innovation. DorothyAI’s ability to streamline patent research empowers users to accelerate their discovery process and unlock new possibilities in technology development. With DorothyAI, inefficient, time-consuming searches are a thing of the past.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Okta No 
PuppyGraph Yes 

Integrations

Okta Yes 
PuppyGraph No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$50/month/user
Additional packages available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Clarivate

Founded

2016

Country

United Kingdom

Website

clarivate.com/customer-experience-services/

Vendor Details

Company Name

DorothyAI

Founded

2018

Country

United States

Website

www.dorothyai.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Alternatives

Alternatives

Quartet Reviews

Quartet

Ensemble IP
IPRally Reviews

IPRally

IPRally Technologies