Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Clarivate Customer Experience (CX) Services, previously known as CustomersFirst Now, operates on the fundamental belief that placing customers at the core of a business is essential for achieving operational and financial success. We assist organizations in prioritizing their customers with an urgent approach, recognizing that every interaction is a chance to either impress or let down a customer; thus, understanding what resonates with them is crucial for success. Companies in both B2B and B2C sectors that implement our program experience enhanced revenue, improved retention rates, and better profit margins. Through our established, data-driven methodology, we help you uncover the primary causes of customer churn and identify pain points, allowing you to create actionable strategies that lead to tangible financial and customer experience improvements. CFN Insight stands out as the premier provider of customer journey mapping software, offering unparalleled visualizations, reporting tools, action scorecards, dashboards, and insights to enhance your understanding of customer interactions and drive business growth. By focusing on these aspects, organizations can create a more customer-centric culture that not only meets but exceeds expectations.
Description
DorothyAI combines cutting-edge artificial intelligence-based search technology with centuries of patent law expertise to offer a suite of tools that compiles data from various sources in a matter of minutes, saving weeks of manual work. At the core of DorothyAI’s offering is the revolutionary Adaptive Research Technology (ART) framework, which transforms the patent research process. ART’s innovative use of multiple search models, or "ensembles," gives us unparalleled access to the world’s patent database, enabling more efficient discovery of novelty and freedom to operate. Unlike traditional methods, DorothyAI’s approach eliminates the need for repetitive searches and cumbersome keyword restrictions, focusing instead on weighting the novel feature to pinpoint the most relevant technology. This results in drastically reduced search times, allowing professionals to focus on the critical task of innovation. DorothyAI’s ability to streamline patent research empowers users to accelerate their discovery process and unlock new possibilities in technology development. With DorothyAI, inefficient, time-consuming searches are a thing of the past.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$50/month/user
Additional packages available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Clarivate
Founded
2016
Country
United Kingdom
Website
clarivate.com/customer-experience-services/
Vendor Details
Company Name
DorothyAI
Founded
2018
Country
United States
Website
www.dorothyai.com
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No