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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In contrast to other platforms where feedback from employees often goes unacknowledged, Clarity Wave prioritizes personal development and fulfillment. The platform fosters meaningful interactions among users that inherently enhance the work environment, boosting employee engagement and motivation. By systematically addressing these key factors, Clarity Wave ensures the formation of enthusiastic and driven teams, with a promise of results. Its unique approach delivers unparalleled benefits not just to management, but to every single team member, making it an invaluable resource for organizational success. The focus on individual contributions helps cultivate a culture of appreciation and collaboration.

Description

Empower your customer service representatives to remain engaged no matter their location. By fostering a motivated and enthusiastic remote team, you can ensure that every interaction with customers feels personal and genuine. With the use of Stella Connect, you can maintain high standards in customer service and effectively coach your agents from any setting, distancing them from traditional contact center environments. This platform enhances agent engagement and boosts performance for remote customer service teams. Agents face unexpected challenges daily, but their effectiveness should always be predictable and reliable. Strengthen the connection among remote teams with tailored dashboards, open channels for feedback, and individualized coaching sessions. While negative feedback is sometimes inevitable, Medallia’s Agent Connect offers agents the opportunity to make improvements and seek assistance proactively. By providing agents with real-time insights, you can place them in control of their performance and growth. This approach not only benefits agents but also leads to increased customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Absorb LMS Yes 
Applied Epic Yes 
Avatier Identity Anywhere Yes 
Blotout No 
Clinical Conductor CTMS Yes 
Dixa No 
Enterpret No 
Indio Yes 
Meltano No 
OpenTempo Yes 
Pandium No 
Pathlight No 
ReminderCall Yes 
SoftCo Procure-to-Pay Yes 
Topbox No 
Verto Flow Yes 
Zoho Directory No 

Integrations

Absorb LMS No 
Applied Epic No 
Avatier Identity Anywhere No 
Blotout Yes 
Clinical Conductor CTMS No 
Dixa Yes 
Enterpret Yes 
Indio No 
Meltano Yes 
OpenTempo No 
Pandium Yes 
Pathlight Yes 
ReminderCall No 
SoftCo Procure-to-Pay No 
Topbox Yes 
Verto Flow No 
Zoho Directory Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Clarity Wave

Founded

2013

Country

United States

Website

claritywave.com

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

stellaconnect.com

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides No 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides No 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

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