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features
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support

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Description

Enhanced member communication strategies are essential for boosting engagement with key initiatives to produce quantifiable outcomes. The Accelerate Member Engagement (AME) platform developed by Clarity enabled a national health plan to realize a remarkable 75% boost in engagement rates by utilizing specially designed stickers on member ID cards. The significant amount of time individuals dedicate to reading direct mail from their health plans highlights a substantial opportunity to use print communications as a means to foster engagement. Clarity offers top-tier SaaS solutions and advisory services aimed at improving the effectiveness of ID cards, explanation of benefits (EOBs), member guides, and various other correspondence throughout the member lifecycle. These improvements are instrumental in driving higher participation rates in crucial member activities and benefits, such as registrations for online portals, chronic condition management programs, telehealth consultations, and mail-order prescription enrollments. Engaging members effectively is vital for the overall success of health plans, as it directly influences their ability to deliver quality care and services. Ultimately, by leveraging innovative communication tools, health plans can significantly enhance member satisfaction and health outcomes.

Description

Although clinical health is essential, better outcomes require a higher level of care. HELIOS provides a 360deg view that encompasses all aspects of a member’s health. The care team can collaborate to determine the best interventions and reduce avoidable readmissions by using a holistic view of the member. VirtualHealth's HELIOS platform allows for unparalleled collaboration and coordination between the member and their care team. It also provides visibility across the entire healthcare organization. Our clients can achieve more than traditional care management by connecting their entire care team to one integrated ecosystem. This allows them to drive greater efficiency, transparency and cost reduction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Blue Triangle Yes 
Unite Us No 

Integrations

Blue Triangle No 
Unite Us Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Pricing is dependent on population size and features selected by client. Pricing typically includes up-front implentation and configuration plus a PMPM license once live.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Clarity

Country

United States

Website

clarityssi.com

Vendor Details

Company Name

VirtualHealth

Founded

2014

Country

United States

Website

www.virtualhealth.com/helios-platform.html

Product Features

Product Features

Patient Case Management

Activity Tracking Yes 
Assessment Notes Yes 
Billing & Invoicing No 
Calendar Management Yes 
Candidate Identification No 
Case List Management Yes 
Eligibility Verification Yes 
HIPAA Compliant Yes 
Medical History Records Yes 
Patient Records Yes 
Referral Management Yes 
Treatment Planning Yes 

Population Health Management (PHM)

Analytics No 
Cost-of-Care Analysis Yes 
Data Storage No 
EMR/EHR Integration Yes 
Patient Engagement Yes 
Patient Identification Yes 
Patient Risk Stratification Yes 
Patient-Reported Outcomes No 
Payment Bundling No 
Predictive Alerts Yes 
Test & Treatment Reminders Yes 
Utilization Tracking Yes 

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