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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

The Clarabridge Platform consolidates various Voice of the Customer (VoC) data, as well as customer feedback and interactions, into one cohesive system. Utilizing advanced AI-driven speech and text analytics alongside top-tier Natural Language Understanding (NLU), it assesses the dialogues occurring between your customers and employees daily across phone calls, live chats, private messages, and social media channels. With Clarabridge, you receive prompt insights into how easy it is for customers to engage with your business (Effort), their loyalty and emotional responses, the underlying reasons for changes in Net Promoter Score (NPS), as well as issues related to customer churn or increased contact volumes. The insights provided by Clarabridge enable swift decision-making, prompt actions, and effective tracking of outcomes. By collaborating with Clarabridge, you gain access to solutions specifically designed for enhancing customer experiences, supported by a state-of-the-art AI-powered text analytics engine, facilitating a transition from confusion to clarity to fully comprehend each customer engagement. As the only platform that effectively captures customer sentiments, Clarabridge empowers businesses to enhance their customer relationships.

Description

Feelingstream offers immediate customer insights that enable your business to enhance efficiency, increase revenue, and foster customer loyalty. Your data remains secure on-premise, ensuring confidentiality. It provides a comprehensive view of customer interactions across various channels, including phone calls, emails, chatbots, and surveys. This transparency allows you to understand your customer engagements and identify key areas for impactful improvements. With this valuable insight, you can refine your approach to customer service, sales strategies, and product innovation. Additionally, you'll uncover which minor adjustments yield the greatest returns and where fresh, innovative ideas are needed. Implementing strategic changes empowers you to deliver precisely what your customers desire. Satisfied customers will not only return but also spread the word about your business, creating a beneficial cycle of growth and visibility. Ultimately, this synergy leads to a thriving enterprise that continually adapts to meet customer needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AmplifAI Yes 
Blotout Yes 
Cendyn CMS Yes 
Cendyn Guestrev Yes 
Cendyn Loyalty Yes 
Cendyn Revintel Yes 
Genesys Cloud CX No 
Google Cloud Platform No 
Meltano Yes 
SAP Analytics Cloud No 
Salesforce Yes 
Telia ACE No 
Tilde Machine Translation No 
Wildix No 
Zendesk Yes 

Integrations

AmplifAI No 
Blotout No 
Cendyn CMS No 
Cendyn Guestrev No 
Cendyn Loyalty No 
Cendyn Revintel No 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
Meltano No 
SAP Analytics Cloud Yes 
Salesforce No 
Telia ACE Yes 
Tilde Machine Translation Yes 
Wildix Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Clarabridge

Founded

2005

Country

United States

Website

www.clarabridge.com

Vendor Details

Company Name

Feelingstream

Founded

2015

Country

Estonia

Website

www.feelingstream.com

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Data Extraction

Disparate Data Collection Yes 
Document Extraction Yes 
Email Address Extraction Yes 
IP Address Extraction Yes 
Image Extraction Yes 
Phone Number Extraction Yes 
Pricing Extraction Yes 
Web Data Extraction Yes 

NPS

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking Yes 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Speech Analytics

Automatic Transcription Yes 
Call Center Management No 
Call Recording Yes 
Customer Experience Management Yes 
Data Security Yes 
Natural Language Processing No 
Predictive Analytics Yes 
Self-Service Search No 
Sentiment Analysis Yes 
Surveys & Feedback Yes 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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