Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our mission is to facilitate enhanced connections and interactions between community members and their local government entities. We specialize in offering mobile-friendly solutions that enable you to engage effectively with both residents and visitors, fostering positive community relations. Typically, we can design and launch your customized app within a 30-day timeframe, catering to both iOS and Android platforms while ensuring it aligns with your city's branding needs. Additionally, our services include managing issues and work orders seamlessly. Any reports made within the app will be automatically uploaded to our web portal for easy management. You can efficiently view, assign, update, and close work orders at your convenience. By consolidating information that is often dispersed across your agency, we streamline processes, enhancing both efficiency and cost-effectiveness. This system is particularly advantageous for your field representatives, as all relevant data is conveniently accessible through our mobile application, with reported items integrated into Google Maps for optimal navigation. Furthermore, our approach not only improves operational workflows but also strengthens the relationship between the community and local government.
Description
Improving guest experiences, boosting staff efficiency, enhancing communication, and increasing revenue. A robust and user-friendly integrated suite of web and mobile tools focused on facility maintenance and service automation for hotels, cruise lines, resorts, and various property managers aims to elevate their environments, assets, and overall maintenance while improving guest service standards. IssuTrax™ serves as a versatile issue tracking and maintenance management software solution that fosters productivity, teamwork, and accountability by equipping users with the essential tools and infrastructure necessary for delivering exceptional customer service. By connecting personnel, locations, and resources within a unified system, IssuTrax enables real-time collaboration and establishes a comprehensive framework for creating, monitoring, and managing guest service requests, maintenance activities, safety and environmental concerns, as well as work from external vendors, all seamlessly integrated into one platform. This innovative approach not only streamlines operations but also ensures that every aspect of guest satisfaction is meticulously addressed.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Maps
No
Pricing Details
$249.99 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Rattle Tech
Country
United States
Website
www.civitaapp.com
Vendor Details
Company Name
OnboarD Software
Founded
2000
Country
United States
Website
www.onbts.com
Product Features
Community
Content Management
Yes
Content Moderation
No
Discussions / Forums
No
Event Management
No
Group Management
Yes
Ideation / Crowdsourcing
No
Member Directory
Yes
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Parks and Recreation
Billing & Invoicing
No
Check-in / Check-Out
No
Child Care
No
Contract Management
No
Employee Management
No
Event Management
Yes
Facility Management
No
League / Team Management
No
Membership Management
No
Registration Management
No
Rental Management
No
Work Order
Contract Management
No
Customer Database
No
Dispatch Management
No
Inventory Control
No
Job Management
No
Preventive Maintenance
No
Quotes / Estimates
No
Recurring Appointments
No
Routing
No
Scheduling
No
Task Management
No
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
No
Project Management
No
Recurring Issues
Yes
Scheduling
No
Task Management
Yes
Work Order
Contract Management
No
Customer Database
No
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Preventive Maintenance
No
Quotes / Estimates
No
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Task Management
Yes