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Description
Software for managing constituents tailored to your mission. This robust cloud-based platform enables you to foster significant connections with those you assist. CivicTrack simplifies case management more than ever before. It allows you to link constituents with essential services, deliver timely updates, and monitor all communications related to a case on a single dashboard. With CivicTrack, you can consolidate all contact information and interaction history in one accessible online repository, ensuring a comprehensive profile for each constituent. The platform also facilitates case tracking, email communications, and file storage seamlessly, maintaining a record of all actions and correspondence in one convenient location.
Considering a switch from Excel or another service provider? We provide implementation support to guarantee a smooth and secure transfer of your data into CivicTrack. While the platform is user-friendly from the start, we also offer complimentary training for our users along with continuous support. Each user can enjoy permission-based access, along with a high level of customization to suit your specific requirements. Additionally, our customer service team is always ready to assist with any questions or challenges you may encounter while using the software.
Description
Social Point by Open Point is a community participation platform built to help organizations connect with more people and collect meaningful feedback across projects. The platform helps teams replace fragmented engagement tools with one connected system for participation, visual project communication, reporting, and insight generation. It includes more than 40 dynamic engagement tools that support surveys, map-based feedback, polls, questions, budgeting exercises, idea walls, story collection, moderated conversations, and discussion forums. Social Point by Open Point is designed to reach beyond the loudest voices by offering rich, interactive, and accessible ways for people to contribute. Teams can customize tools, fields, workflows, and project designs to fit their organization’s engagement process. Real-time reporting gives access to community sentiment as feedback comes in, helping teams understand what people are saying and act faster. AI-powered insight helps turn scattered input into clearer patterns, trends, and decision-ready information. The platform also supports IAP2 success through globally recognized training, official certification, expert facilitation, case studies, and practical engagement guidance. Social Point by Open Point helps governments, infrastructure teams, utilities, transit agencies, and other organizations build trust while turning community feedback into real-world project impact.
API Access
Has API
No
API Access
Has API
No
Integrations
Open Point
No
Pricing Details
$46/month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CivicTrack
Founded
2008
Country
United States
Website
www.civictrack.com
Vendor Details
Company Name
Open Point
Founded
2013
Country
Australia
Website
www.openpoint.com
Product Features
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
Municipal
Animal Licensing
No
Code Enforcement
No
Fund Accounting
No
Inventory Management
No
License Issuance
No
Parking Management
No
Permit Issuance
No
Planning & Zoning
No
Property Database
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
Nonprofit
Accounting
No
Committee Management
No
Donor Management
No
Dues Management
No
Event Management
No
Fundraising Management
No
Member Database
No
Membership Management
No
Social Media Management
No
Volunteer Management
No
