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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Citybreak serves as a comprehensive solution for inbound operators within the tourism sector, catering to a diverse range of entities from ski resorts to independent operators, airlines, and ferry services. With Citybreak, your business can become the focal point of the local tourism scene, acting as a centralized hub for all its offerings. This platform allows you to manage packaging, distribution, and sales seamlessly from a single interface, equipped with necessary integrations. As a pioneer in next-generation ecommerce for travel and tourism, Citybreak provides a digital ecosystem that encompasses real-time inventory and pricing, dynamic packaging, streamlined checkout, and extensive omni-channel distribution possibilities. The versatile platform accommodates various product types, including tickets, lodging, activities, transport, rentals, and dining experiences, while boasting over 150 pre-built integrations. Furthermore, you can expand your sales channels through omnichannel commerce, utilizing e-commerce platforms, call centers, travel agencies, point-of-sale systems, API connections, microstores, and booking widgets to reach customers wherever they are. This flexibility ensures that your business can adapt to the evolving demands of the tourism market.

Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

2Subscribe No 
Microsoft Outlook No 
Sirvoy Yes 

Integrations

2Subscribe Yes 
Microsoft Outlook Yes 
Sirvoy No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Visit Group America

Founded

1999

Country

Sweden

Website

www.citybreak.com

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Product Features

Tour Operator

Accommodation Booking Yes 
Activities Booking Yes 
Central Reservation System Yes 
Coach Booking No 
Custom Packages Yes 
Customer Management Yes 
GDS / OTA Integration Yes 
Itinerary Creation Yes 
Multi-Day Tours No 
Payment Processing Yes 
Price / Margin Management Yes 
Promotions Management Yes 
Quote Management No 
Reservations Management Yes 
Vendor Management Yes 
Website Management Yes 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

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