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Description
Citybreak serves as a comprehensive solution for inbound operators within the tourism sector, catering to a diverse range of entities from ski resorts to independent operators, airlines, and ferry services. With Citybreak, your business can become the focal point of the local tourism scene, acting as a centralized hub for all its offerings. This platform allows you to manage packaging, distribution, and sales seamlessly from a single interface, equipped with necessary integrations. As a pioneer in next-generation ecommerce for travel and tourism, Citybreak provides a digital ecosystem that encompasses real-time inventory and pricing, dynamic packaging, streamlined checkout, and extensive omni-channel distribution possibilities. The versatile platform accommodates various product types, including tickets, lodging, activities, transport, rentals, and dining experiences, while boasting over 150 pre-built integrations. Furthermore, you can expand your sales channels through omnichannel commerce, utilizing e-commerce platforms, call centers, travel agencies, point-of-sale systems, API connections, microstores, and booking widgets to reach customers wherever they are. This flexibility ensures that your business can adapt to the evolving demands of the tourism market.
Description
Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$500.00/one-time/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Visit Group America
Founded
1999
Country
Sweden
Website
www.citybreak.com
Vendor Details
Company Name
ISO Travel Solutions
Founded
1979
Country
Germany
Website
www.isotravel.com/en/solutions/customer-relationship-management
Product Features
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management