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Description

Cityworks serves as the go-to platform for local governments and utility agencies seeking efficient project execution. Our innovative GIS-focused public asset management and permitting system is designed to manage the entire lifecycle of infrastructure, encompassing permits, construction, maintenance, and eventual replacement. Exclusively utilizing Esri® ArcGIS®, Cityworks enables you to maximize the potential of your authoritative GIS data, delivering a comprehensive solution that enhances your agency's operational efficiency. We stand alongside you in the effort to create safe, resilient, and intelligent communities. By connecting field operations to office management, Cityworks equips your team with superior data, enhanced insights, and informed decision-making capabilities. Additionally, our platform streamlines the permitting process and fosters effective communication with both customers and stakeholders, ensuring everyone is on the same page throughout each project. Ultimately, Cityworks is dedicated to empowering local agencies to achieve their goals.

Description

Local governments use NovoGov to replace paper, spreadsheets, and disconnected tools with a single web and mobile platform. Public works, code enforcement, permitting, asset, and maintenance teams run their day-to-day work in one place, from opening a work order to closing it out and reporting on the cost. The mobile apps put the whole system in the field: crews update jobs from any phone or tablet, attach photos and documents, scan barcodes, and record GPS locations as they work. Maintenance is scheduled by time, mileage, or meter, and every job captures labor, parts, and FEMA or grant costs. Built-in GIS integrates with Esri ArcGIS to map assets and activity across your jurisdiction. Residents submit and track service requests through an online portal that keeps the public informed. Founded in 1999, Novo Solutions builds software for US cities, townships, and counties. Schedule a demo for a tailored quote.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ArcGIS No 
ArcGIS CityEngine No 
GeoCivix Yes 
Hyland IDP Yes 
NilNexus Yes 
Procify Workflow Yes 
Radley Data Collection Yes 
Radley iSC Yes 
Selectron Relay Yes 
Stabicad Yes 
Trimble EC-CAD Yes 
Trimble FabShop Yes 
Trimble Field Points Yes 
Verifi3D Yes 
VuSpex Yes 
inHANCE Yes 

Integrations

ArcGIS Yes 
ArcGIS CityEngine Yes 
GeoCivix No 
Hyland IDP No 
NilNexus No 
Procify Workflow No 
Radley Data Collection No 
Radley iSC No 
Selectron Relay No 
Stabicad No 
Trimble EC-CAD No 
Trimble FabShop No 
Trimble Field Points No 
Verifi3D No 
VuSpex No 
inHANCE No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Pricing is quote-based and tailored to each organization's size and modules. Request a demo for a quote.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Trimble

Founded

1978

Country

United States

Website

assetlifecycle.trimble.com/en/products/software/cityworks

Vendor Details

Company Name

Novo Solutions

Founded

1999

Country

United States

Website

novosolutions.com

Product Features

Government

Budgeting & Forecasting Yes 
Code Enforcement Yes 
Compliance Management Yes 
Fixed Asset Management Yes 
Inventory Management Yes 
License Issuance Yes 
Permit Issuance Yes 
Purchasing & Receiving No 
Self Service Portal Yes 
Taxation & Assessment No 
Utility Billing No 
Work Order Management Yes 

Permit

Automated Routing No 
Building Permits No 
Business License No 
Code Enforcement No 
Customer Portal No 
Expiration Date Tracking No 
Inspection Management No 
Mobile Access No 
Online Applications No 
Online Payments No 
Parking Permits No 
Renewal Management No 

Public Works

Billing & Invoicing No 
Compliance Management Yes 
Contract Management Yes 
Customer Database No 
Document Management No 
Equipment Maintenance Yes 
Fixed Asset Management Yes 
Job Costing No 
Project Management Yes 
Service Request Management Yes 
Work Order Management Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Facility Management

Asset Management Yes 
Commercial Properties Yes 
Equipment Management Yes 
Facility Scheduling No 
Incident Management Yes 
Inspection Management Yes 
Inventory Control Yes 
Maintenance Tracking Yes 
Preventive Maintenance Yes 
Residential Properties Yes 
Room Scheduling No 
Schools Yes 
Space Planning No 
Vendor Management Yes 
Visitor Management No 
Work Order Management Yes 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

Maintenance Management

Asset Tracking Yes 
Billing & Invoicing No 
Calibration Management No 
Dispatch Management No 
Inventory Control No 
Inventory Management Yes 
Key & Lock Management No 
Mobile Access Yes 
Planning Calendar No 
Predictive Maintenance No 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Municipal

Animal Licensing No 
Code Enforcement No 
Fund Accounting No 
Inventory Management Yes 
License Issuance No 
Parking Management No 
Permit Issuance No 
Planning & Zoning No 
Property Database No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management Yes 

Public Works

Billing & Invoicing No 
Compliance Management No 
Contract Management No 
Customer Database Yes 
Document Management Yes 
Equipment Maintenance Yes 
Fixed Asset Management Yes 
Job Costing Yes 
Project Management No 
Service Request Management Yes 
Work Order Management Yes 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates No 
Recurring Appointments No 
Routing Yes 
Scheduling Yes 
Task Management Yes 

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