Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 19 Ratings

Total
ease
features
design
support

Description

Empower your workforce with secure and adaptable solutions by leveraging the top provider in virtual applications and desktops. You can effortlessly deliver desktop as a service (DaaS) from any cloud or data center. Begin your journey with Citrix DaaS (previously known as Citrix Virtual Apps and Desktops service) within minutes, ensuring that your users enjoy a seamless and high-performance digital workspace. We take care of the infrastructure and security aspects, allowing you to concentrate on driving your business forward. Address the requirements of your contemporary workforce while safeguarding sensitive information. Citrix DaaS enables you to create a secure workspace experience accessible from any device. This approach offers all the benefits associated with a managed DaaS solution, in addition to enhanced IT flexibility, improved corporate security, and increased productivity for end-users. By protecting applications and data, you can boost employee efficiency and develop a robust business continuity strategy with scalable workspace solutions. Streamline the delivery of virtual applications and desktops using reliable DaaS options that have been tested and proven in the field. Not only does this simplify operations, but it also positions your organization for future growth and success.

Description

ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asio by ConnectWise No 
AuthPoint No 
Avatier Identity Anywhere Yes 
ConnectWise Automate No 
CyberFOX Password Manager No 
CyberQP No 
EZMaxMobile Yes 
ITBoost No 
Login VSI Yes 
Naverisk RMM & PSA No 
N‑able Passportal No 
OneUp Networks Yes 
OpenText Core MDR No 
Radware LinkProof NG Yes 
Slaask No 
SmartConnect No 
Syncro No 
TeamViewer DEX Yes 
Time Doctor Yes 
W2 Mate Yes 

Integrations

Asio by ConnectWise Yes 
AuthPoint Yes 
Avatier Identity Anywhere No 
ConnectWise Automate Yes 
CyberFOX Password Manager Yes 
CyberQP Yes 
EZMaxMobile No 
ITBoost Yes 
Login VSI No 
Naverisk RMM & PSA Yes 
N‑able Passportal Yes 
OneUp Networks No 
OpenText Core MDR Yes 
Radware LinkProof NG No 
Slaask Yes 
SmartConnect Yes 
Syncro Yes 
TeamViewer DEX No 
Time Doctor No 
W2 Mate No 

Pricing Details

$12 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cloud Software Group

Founded

2022

Country

United States

Website

www.citrix.com

Vendor Details

Company Name

ConnectWise

Founded

1982

Country

United States

Website

screenconnect.connectwise.com/

Product Features

Application Virtualization

Conflict Prevention Yes 
Cross-Platform Support Yes 
Dashboard Yes 
Debugging Yes 
Incident Management Yes 
Legacy App Support Yes 
Memory Protection Yes 
Multiple App Instances Yes 

Desktop as a Service (DaaS)

Admin Console No 
Application Management No 
BYOL Management No 
Backup & Recovery No 
Cloud Encryption No 
Device Management No 
File Management No 
GPU Virtualization No 
Multi-Factor Authentication No 
Policy Management No 
Single Sign On No 
User Provisioning No 

RDP

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management Yes 

Virtual Desktop (VDI)

Desktop-as-a-Service No 
Load Balancing No 
Multi-Device Support Yes 
Multi-Factor Authentication No 
Permissions / Access Controls Yes 
Self Service Portal No 
Third Party Integration No 

Virtualization

Archiving & Retention No 
Capacity Monitoring No 
Data Mobility No 
Desktop Virtualization Yes 
Disaster Recovery Yes 
Namespace Management No 
Performance Management No 
Version Control No 
Virtual Machine Monitoring No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Meeting

Action Item Tracking No 
Agenda Management No 
Attendee Management Yes 
Board Meetings Yes 
Committee Meetings Yes 
Internal Meetings Yes 
Invitation Management Yes 
Legislative Meetings Yes 
Materials Management No 
Meeting Feedback No 
Meeting Preparation Tools No 
Meeting Room Booking No 
Minutes Management No 
Post-Meeting Tools Yes 
Scheduling No 
Travel Management No 
Voting Management No 

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat No 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration Yes 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management Yes 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing Yes 

Video Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

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