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Description
To protect sensitive information, it's essential to ensure both assets and personnel are secured at all times. Citrix Analytics for Security provides proactive defense mechanisms that enhance security without hindering the employee experience. Safeguard your workforce, IT infrastructure, and data using intelligent analytics. Identify potential threats to your information with enhanced visibility throughout your organization. Citrix has been recognized as a Leader in the IDC MarketScape for virtual client computing. Assess user experiences and reveal the overall health of your IT environment. Ensure that employees enjoy a superior virtual experience across various devices. Transform the employee experience through an advanced workspace platform. Our Customer Success Services (CSS) Select program, which comes with your subscription, offers continuous support, expert advice, adaptable training, and proactive oversight. Our primary objective is your success, and we are dedicated to helping you achieve it. With the right tools and support, your organization can navigate the complexities of the digital landscape with confidence.
Description
ipSCAPE delivers cutting-edge cloud-based technology for enhancing customer experience, boasting an array of features that are both scalable and easily integrated. Its user interface is sleek, contemporary, and user-friendly, allowing for seamless campaign creation and real-time reporting to keep track of customer service and sales activities. Developed in Australia, ipSCAPE supports the multi-channel communication needs of prominent businesses, large enterprises, and governmental organizations. Since all communication channels are built directly into the ipSCAPE platform, users can avoid the hassle of intricate integrations or high-cost add-ons. The platform provides various communication options including voice calls, emails, web chats, and SMS, enabling businesses to meet their customers' preferred communication methods and foster outstanding interactions. Additionally, sophisticated dialing and lead management tools are included to enhance contact center efficiency and increase sales conversion rates. By utilizing such a comprehensive system, businesses can ensure they remain competitive in a rapidly evolving market.
API Access
Has API
No
API Access
Has API
No
Integrations
Abstract Security
Yes
Agolix by Assessment Generator
Yes
Azure Marketplace
Yes
Cloud 9 Hosting
Yes
Codero
Yes
DNSSense
Yes
Goliath Performance Monitor
Yes
It'sMe
Yes
Login VSI
Yes
Mimica
Yes
Integrations
Abstract Security
No
Agolix by Assessment Generator
No
Azure Marketplace
No
Cloud 9 Hosting
No
Codero
No
DNSSense
No
Goliath Performance Monitor
No
It'sMe
No
Login VSI
No
Mimica
No
Pricing Details
$3 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cloud Software Group
Founded
2022
Country
United States
Website
www.citrix.com/products/citrix-analytics-security/
Vendor Details
Company Name
IpSCAPE
Founded
2005
Country
Australia
Website
www.ipscape.com.au
Product Features
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
No
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
No
Resource Management
No
SLA Monitoring
No
Server Monitoring
No
Uptime Monitoring
No
Web Traffic Reporting
No
Network Traffic Analysis (NTA)
Anomalous Behavior Detection
No
High Bandwidth Usage Monitoring
No
Historical Behavior Data
No
Identify High Network Traffic Sources
No
Network Transaction Visibility
No
Stream Data to IDR or Data Lake
No
Traffic Decryption
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
No
Call Transfer
Yes
Callback Scheduling
No
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
No
FTC Compliance
No
Lead Capture
Yes
Lead Management
Yes
