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Average Ratings 0 Ratings
Description
CitizenOne serves as a robust, cloud-based platform for Case Management and Scheduling, specifically designed to cater to the needs of social care organizations, healthcare providers, therapists, psychologists, and consultants.
This comprehensive system integrates structured documentation for cases, client journals, appointment management, and workforce scheduling into one seamless solution. Whether overseeing intricate care operations or managing a private practice, CitizenOne streamlines administrative processes and enhances everyday workflows.
With this platform, users can efficiently manage their clients, schedule appointments, maintain documentation, plan shifts, track time, and facilitate internal communication all from one location. Additionally, it adheres to working time regulations and guarantees compliance with GDPR standards for data management.
By utilizing CitizenOne, organizations and individual practitioners can significantly diminish their administrative burden, foster enhanced transparency, and ultimately achieve improved outcomes for their clients. This platform not only aims to simplify operations but also to empower users in delivering quality care.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
ChatGPT
Yes
Danløn
Yes
Google Drive
Yes
Microsoft 365
Yes
Microsoft OneDrive
Yes
Zapier
Yes
Zenegy
Yes
Integrations
ChatGPT
No
Danløn
No
Google Drive
No
Microsoft 365
No
Microsoft OneDrive
No
Zapier
No
Zenegy
No
Pricing Details
€33/month/user
*Basis Plan
Price: €33 per month
Includes:
- 1 administrator
- 1 user
- 1 department
- Phone support
*Pro Plan
Price: €60 per month
Includes:
- 1 administrator
- 3 users
- 3 departments
- Phone support
- FMK (medication system) integration
*Enterprise Plan
Price: Custom (contact sales)
Designed for larger organizations with tailored requirements
Price: €33 per month
Includes:
- 1 administrator
- 1 user
- 1 department
- Phone support
*Pro Plan
Price: €60 per month
Includes:
- 1 administrator
- 3 users
- 3 departments
- Phone support
- FMK (medication system) integration
*Enterprise Plan
Price: Custom (contact sales)
Designed for larger organizations with tailored requirements
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CitizenOne
Founded
2012
Country
Denmark
Website
citizenone.eu
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Social Work Case Management
Case Notes
Yes
Client Management
Yes
Document Management
Yes
Forms Management
Yes
Goal Setting / Tracking
Yes
Program Management
Yes
Referral Management
No
Reporting & Statistics
Yes
Scheduling
Yes
Volunteer Management
No
Product Features
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No