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features
design
support

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Description

In today's society, there is an increasing need for communities to access law enforcement data and public records. Ensuring transparency within agencies has become essential for building strong relationships with these communities. Unlike conventional “crime mapping” tools, Citizen RIMS emerges as a distinctive solution, closely integrated with other offerings from Sun Ridge Systems. Essentially, Citizen RIMS is specifically designed to work in harmony with RIMS. This seamless integration provides notable benefits, such as guaranteeing precise data, complying with departmental security protocols, offering an enhanced range of features, and delivering more detailed information for all operational facets. When users navigate to this website, they will be greeted by a customizable disclaimer. Additionally, the platform allows users to explore both live and historical incident mapping, enabling them to visualize current and past incidents while analyzing crime trends through interactive maps. This user-friendly approach not only enhances community awareness but also promotes proactive engagement with local law enforcement.

Description

Leverage the insights gained from customer feedback to create services that effectively address the needs of your communities and citizens. By comprehensively understanding the customer journey across various access points, you can utilize this valuable information to foster beneficial transformations. Enhance the management of official customer interactions, including grievances and Freedom of Information requests. Our expertise can assist you in developing a sustainable strategy aimed at revolutionizing how you engage with customers and communities. We empower public service organizations to cultivate opportunities for impactful citizen interactions that result in tangible improvements in individuals' lives. Our collaborations span a wide array of entities, such as local councils, housing organizations, national transport services, police departments, governmental agencies, educational institutions, and the NHS. GovMetric transcends being merely a technology provider; we bring over seventy-five years of combined expertise in customer and citizen engagement to the table. We strive to exceed the expectations of being just another vendor. By focusing on genuine partnerships, we aim to make a significant difference in public service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Accurint Crime Analysis Yes 
ArcGIS Yes 
COI Tracker Yes 
CipherTrust Data Security Platform Yes 
DataWorks Yes 
ESO EHR Yes 
ESO Fire RMS Yes 
Ericsson NetCloud Service Yes 
FireScene Yes 
FirstWatch Yes 
Google Maps Yes 
Guard1 Yes 
HID SAFE Yes 
Laserfiche Yes 
OpenGov Yes 
Peregrine Yes 
StreetWise CADlink Yes 
Tyler Supervision Yes 
Zebra MotionWorks Asset Yes 
iMars Yes 

Integrations

Accurint Crime Analysis No 
ArcGIS No 
COI Tracker No 
CipherTrust Data Security Platform No 
DataWorks No 
ESO EHR No 
ESO Fire RMS No 
Ericsson NetCloud Service No 
FireScene No 
FirstWatch No 
Google Maps No 
Guard1 No 
HID SAFE No 
Laserfiche No 
OpenGov No 
Peregrine No 
StreetWise CADlink No 
Tyler Supervision No 
Zebra MotionWorks Asset No 
iMars No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Sun Ridge Systems

Country

United States

Website

sunridgesystems.com/applications/records-management/citizenrims/

Vendor Details

Company Name

GovMetric

Country

United Kingdom

Website

www.govmetric.com

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

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